The service is part of the self-regulation agreement between the industry and the Government to manage the pubco-tenant relationship.
The tenant, who has requested their identity be withheld, presented two complaints. The first concerned the backdated and continuance of rental adjustments and business support and the second concerned the manner in which rental valuations and negotiations were conducted.
Previously, Enterprise Inns was found in breach of its code of practice in the first two cases to go through the process.
The next PICA-Service panel hearing is due to take place on 12 February, 2013.
PICA-Service was formed by five of the industry’s leading associations (the Association of Licensed Multiple Retailers, the British Beer & Pub Association, the BII, the Federation of Licensed Victuallers Associations and the Guild of Master Victuallers) to deliver self-regulation to the tied tenanted pub industry.
The mandate of the service is to deal with breaches of the industry framework code of practice, or breaches of individual pub company and (pub-owning) brewery codes of practice, occurring after 30 June 2010.