Star Pubs & Bars' retail standards show 'significant improvement'

The biggest improvement was in the quality of food and food service, said a Star Pubs & Bars spokesman - "proof of the growing importance of food in the leased sector and the focus that licensees are giving to it", with scores up 29%, rising from 65% to 84%.

Retail marketing manager Paul Daly said the audit shows Star licensees are "creating great pubs that offer consumers excellent food, superior service and an enjoyable and comfortable environment in which to spend their leisure time". 

“The results demonstrate significant improvements across the Star estate in the quality of food served and the service provided, which is particularly impressive given that 74% of Star pubs sell food," he said.

“The objective feedback from mystery visitors, ongoing training and the investment provided by Star have all contributed to rising standards and helping licensees build sustainable businesses.”