Administrator Deloitte said that it is standard practice to use a debt-collection agency, especially as there are a large number of debtors.
WaverleyTBS was owed £26.5m by trade debtors at the time of its collapse.
Ian Hayes, licensee of the Grove in Huddersfield, West Yorkshire, who received a letter from debt-collection company Winterhill Largo last week, has hit out at Deloitte’s approach.
The letter demands Hayes pay £304.31, but he believes he owes £51.73. He had set up a direct debit with Waverley to pay for his orders.
Hayes said: “I have no problem with Deloitte sending me a letter to explain the situation, saying, ‘please can you pay us this amount’. My main gripe is that they send a debt-collection letter with no explanation.”
In a letter to Deloitte, Hayes wrote: “ I further do not appreciate a demand for monies without any documentation to back the demand up.”
A spokesman at Deloitte said: “We are using Winterhill Largo and the reason for this is because there is a large volume of debtors.
“Winterhill Largo has sent letters in respect of overdue debts. It is standard practice for us to use the company.”
WaverleyTBS entered administration in October.