Industry chiefs call for staff to be better trained to handle violence

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Trade leaders have said there is a pressing need to train staff on how to deal with violence at work.This comes after news that workers in the...

Trade leaders have said there is a pressing need to train staff on how to deal with violence at work.

This comes after news that workers in the leisure industry are near the top of the list of professions most at risk from violence at work.

Tony Payne, chief executive of the Federation of Licensed Victuallers Association (FLVA), said: "I'm not surprised at all.

"When you think of bus drivers and train drivers they are in the top 10 and barstaff are at much the same risk in the sense that they work directly with the public as well.

"The most important thing is to make sure staff are trained in how to recognise potential violence. Staff need to know what to do and how they can handle it, if something happens."

The British Institute of Innkeeping's Cathie Smith said it was about time the industry recognised the extent of the problem. "This is something that has been largely ignored in the past but we are trying very hard to do something about it now. We are currently working on developing such a qualification for licensees," she said.

Currently, barstaff who take the Barpersons National Certificate (BNC) can learn about circumstances that may lead to violence, how to help prevent trouble and what to do when trouble starts, although dealing with violence only makes up a small part of the course.

Related articles:

Pub workers at higher risk of violence (16 September 2002)

Related topics: Training

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