Increased pressure leads to rise in calls to distress line

By Ewan Turney

- Last updated on GMT

Related tags: License, Environmental health officer, Poppleston allen

Licence999: taking distressed calls
Licence999: taking distressed calls
Increasing pressure on licensees has led to a rise in the number of calls to a dedicated 24-hour licence advisory service. The Licence999 service,...

Increasing pressure on licensees has led to a rise in the number of calls to a dedicated 24-hour licence advisory service.

The Licence999 service, run by solicitors Poppleston Allen, is aimed at helping pubs stay open if they face the threat of enforcement action.

"The 24 hour help line facility was designed to help retailers that fall foul of Licensing Authorities, Environmental Health Officers and the Police," said Andy Grimsey of Poppleston Allen.

"In many cases, calls to the advice service, have made the difference between an outlet staying open or being closed down — leaving reputations in tatters and in some cases, thousands of unhappy customers.

"By helping the retailer better understand their rights and mediating with the authorities, clarity can be brought to what is often a fraught situation.

"The calls we have been receiving have covered many issues, ranging from bars being closed down unlawfully by the police on a Friday night, to pubs being slapped with Noise Abatement Notices and Review applications on the same day."

Grimsey believes there could be further trouble ahead as authorities have more time on their hands to visit premsies. The company does not charge unless further action is required beyond the phone call.

Related topics: Other operators

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