This takes the pubco's PICA-Service record to three losses and two wins.
The hearing took place last week at Whitefriars House, London on Tuesday 16 July.
The complainants requested that they and their business remain anonymous.
The complaints concerned the manner in which the pub company had handled the implementation of its supply agreement; allegations as to failures in offering free-of-tie options; an alternative form of agreement or barrelage discounts; the manner in which the pub company had handled rent review procedures; an unwillingness on the part of the pub company to sell the pub to the tenant; allegations as to the behaviour of a regional manager and that of the relevant property services team.
The PICA-Service panel found, from the evidence presented, that Enterprise Inns had neither committed a technical breach of its Code of Practice nor had it acted contrary to the spirit of its code. It was found that the allegations as to breaches were not supported by the evidence provided.
The panel did direct within its award that the respondent must make arrangements, within a detailed timeframe, to rectify or cause to be rectified, damage to a car park wall occasioned by a delivery vehicle.
The next PICA-Service hearing is expected to take place in September, with the exact date yet to be confirmed.