National Pubwatch and BII launch new online toolkit

The Good Practice Pub initiative, which was launched on Friday (4 July) and can be accessed via the National Pubwatch website, features a gallery of different scenarios, such as point of sale, door supervision, duty of care and drugs, alongside information and guidance produced by the BII.

The photographs for the scenarios were taken at JD Wetherspoon site the White Hart in Aylesbury, Buckinghamshire.

National Pubwatch chairman Steve Baker said: "This is a really exciting development for NPW. We are aware that there is an appetite for this type of thing because we regularly get people contacting us for basic licensing and problem solving advice for things that are relatively speaking not Pubwatch issues - but they are things that impact on the good running of licensed premises.

"We always try and give impartial advice but this initiative will make it so much easier to signpost people to quality information.

"We are really grateful for the fantastic support given to us by BII who have made this possible."

Training​

He added that the toolkit is not a substitute for publicans investing time and money into training for themselves and their employees, which can help motivate staff and increase job satisfaction, raise morale and improve staff retention and increase levels of customer service.

BII chief executive Tim Hulme said: "Our mission at the BII is to provide people working on the industry's frontline with all the information, guidance and skills they need to do their job professionally and we are delighted to have been able to join up with NPW on this initiative to help support Pubwatch members in this way.

"Sharing best practice is essential to the success of this sector and the BII has a bank of information and knowledge covering all areas of licensing business operations that can be invaluable in helping answer any questions pub watch members might have."