Publican Award Winners: Best Managed Pub Company (51+ sites), sponsored by CPL Training Group - Stonegate Pub Company

By The MA

- Last updated on GMT

Winners: Stonegate Pub Company took home Best Managed Pub Company (51+ sites)
Winners: Stonegate Pub Company took home Best Managed Pub Company (51+ sites)

Related tags: Stonegate pub company, Public house, Inn

Stonegate Pub Company, the managed operator with about 700 pubs in its estate, stood out for its continually evolving people-led culture and its ability to operate numerous different and successful concepts across town and city centres.

Its goal is to deliver fantastic customer experiences across a wide variety of formats: from community and high-street pubs, through to branded bars, country inns and late-night venues.

Born out of the acquisition of 333 wet-led pubs from Mitchells & Butlers in 2010, Stonegate has impressively built on that foundation.

The group, which is backed by TDR Capital and led by chief executive Simon Longbottom, has continued to progress its dual growth strategy of inward investment in its existing estate and expansion via selective acquisitions.

Over the past 12 months, that has included the ongoing refresh of its Slug & Lettuce estate, the evolution and growth of its Town Pub & Kitchen concept, and deals to acquire Walkabout brand operator Intertain, plus packages of pubs from the likes of JD Wetherspoon and Faucet Inn.

On the people training front, the company has begun the rollout of its new customer service tool #Gr8serve​ after the success of a trial across its Slug & Lettuce brand, which has led to an increase in its net promotor scores.

The new tool is focused on behavioural service and strives to help team members understand the emotions and factors driving good customer service.

Going against perceived sector wisdom, Stonegate has continued its impressive track record of integrating, investing in and, ultimately, maximising value from drinks-led, town and
city-centre sites. The company is well set to continue to exploit this market opportunity.

Related topics: Events & Occasions

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