Ei Publican Partnerships launches training guides for pubs
Titled Pub Principles, the guides have been created in partnership with industry experts at Cask Marque, Diageo and Gamestec.
To reflect the evolving industry, new guides will be added quarterly and existing content will be updated periodically if required.
The guides focus on four key areas of support: product and retail; business operation; sales and marketing; and customer service and retail standards.
Ei Group retail concept director Steve de Polo said: “We know that publicans face a tough job, and we have produced these guides to support them with running their business or training key members of their team.
“This is part of a rolling programme that prioritises areas where publicans have told us they would appreciate support. A combination of our own managed experience and partnerships with leading industry experts allow us to tap into a wealth of knowledge and offer publicans the support they need.
“Creating quality local pubs at the heart of the community is our ongoing passion. Pub Principles will sit alongside our existing publican tools and marketing initiatives, such as our How to PR your Pub guide and National Pub Fortnight campaign, in helping us achieve our aim of maintaining quality pubs".
