Of 2,000 adults asked to rate the jobs they found most intimidating from a customer perspective, 68% cited hospitality professionals.
Financial service professionals such as bank managers, accountants and bookkeepers ranked in second place (64%), while builders, plumbers and electricians took the third spot (59%), the Fletchers Solicitors poll showed.
Healthcare workers, including doctors and nurses were deemed the most likeable by 73% of respondents, followed by teachers and those working in education (69%) and emergency services workers including paramedics and those in the fire service (64%).
“It’s surprising to see that such a customer-facing profession such as the hospitality trade is the most feared among the British public,” Alex Kenny, marketing director at Fletchers Solicitors, said.
“Perhaps those who work in industries that provide care and support such as health and education could teach others how to improve their delivery and customer handling skills. We regularly see the likes of Gordon Ramsay and his fiery temper on television programmes and it seems it is indicative of a wider trend across the industry.”