All news articles for August 23, 2017

A lot of Love: Owners of the Boot talk about life at their pub

My Pub: The Boot, Sarratt

By Georgina Townshend

Zoe Eliasson’s parents met at the Boot, which dates from 1739, and she worked there as a teenager. Since taking over in 2010, she and her chef partner Nick Idle have invested heavily in the pub, which won a Great British Pub Award for Best Family Pub last...

Fight night: Floyd Mayweather (left) will take on UFC's Conor McGregor

Spoiled for sporting choice this weekend

By James Beeson

Test cricket, a Premiership clash, the Belgian Grand Prix and a highly controversial boxing match between Mayweather and McGregor all make for an unmissable weekend of sport.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Trading places: customers often think they know best

Bar staff insider: know-it-all customers

By Bar staff insider

When you’ve been working in the trade for as long as I have, there’s not much worse than ‘teaching your grandmother to suck eggs’. 

Moo-ving up: burgers accounted for 13.8% of pub dinners in 2016, rising to 16.5% in 2017

National Burger Day: what are pubs doing?

By Nikkie Sutton

From special offers to amended menus, The Morning Advertiser takes a look at what pubs are doing for National Burger Day (Thursday 24 August).

Great British Pub Awards 2017: The winners will be revealed at the Hilton on Park lane on 7 September

Meet the GBPA nominees: Best Wine Bar/Pub

By Ed Bedington

Our penultimate set of previews for the finalists in this year’s John Smith’s Great British Pub Awards are the nominees in the Best Wine Bar/Pub category.

Unreasonable condition: Barnet Council slammed for consultation on 'healthier catering commitment' accreditation

Barnet Council criticised for rates relief consultation

By Georgina Townshend

Barnet Borough Council has been criticised for its consultation on a new policy that would require pubs to have a 'healthier catering commitment' accreditation to be eligible for discretionary business rate relief.