Bar staff insider: patience

By Bar staff insider

- Last updated on GMT

Patience: waiting their turn is not something customers always understand
Patience: waiting their turn is not something customers always understand
When the bar is five deep and you’re serving what seems like everyone and their dog already, you can guarantee there will be one imbecile who will try and place another order.

While not normally a problem, when you’re already pouring a glass of wine, a pint of bitter, several Jägerbombs, all while a Guinness is settling and you’re adding up someone else’s bill, it creates a bit of a conundrum.

What do they think? You’re some kind of drink-pouring octopus? We bar staff are good at multitasking but sometimes, you just don’t have enough hands.

But of course, the customer is always right. So you flash that sickly sweet smile without revealing your inner thoughts of how much you’d like to stick this moron’s request where the sun doesn’t shine.

“Not a problem sir, I’ll be with you in just a second.”

Related topics: Training

Related event

View more

Publican Awards

Award

The Publican Awards, now more than a quarter of a century old, is the leading benchmark for success across the pub company market and the hunt is now on for the 2018 winners. The competition will culminate in a huge celebration on 13 March 2018, at Battersea Evolution, London, where the winners will be revealed. With 17 categories to enter, there are plenty of opportunities for businesses large and small and the competition offers operator a great chance to benchmark their businesses.

programme View

Related news

Show more