The Ready to Serve course will cover the key measures that pub staff need to take to reduce the risk of transmitting or catching coronavirus, alongside modules on how to confidently provide service in the ‘new normal’.
It is a follow-on from a free course titled Ready to Serve - Manager - Reopening Following Lockdown, which was launched during the closure period and has seen over 12,500 courses assigned since.
Confident and safe
Jamie Campbell, chief operating officer at CPL Learning said: "The hospitality sector employs over 3.2m people in the UK, and we must provide them with the tools, skills and knowledge to return to work safely and confidently.
"We designed this programme to equip team members with everything they need to be ready to serve. This means we looked to cover not only the crucial safety protocols but also include modules and resources designed to provide the learner with the skills to deliver a hospitality experience in this new environment.”
Campbell added: "It was important to us that we first provided those in a leadership role with the support and training they needed to help prepare their premises and guide their teams through the process of returning to work.
"The new Ready to Serve programme aims to deliver the relevant and crucial training required for all hospitality team members and compliments the management course in the series.”