MA500 Business Club

Peacekeeping force: how can pub staff effectively resolve customer conflict?

MA500

How to be a pub peacemaker

By Stuart Stone

CPL Online director of learning and education Martin Hilton shared how publicans can turn their staff into an effective peacekeeping force and steer customers off the warpath with a handful of conflict resolution tips.

Go north-west: Blind Tiger Inns MD Chris Tulloch says the White Horse in Irlam, Greater Manchester is the

The birth and progression of Blind Tiger Inns

By Nikkie Thatcher

Three years ago, Chris Tulloch took the opportunity to inject passion, love and enthusiasm into a small batch of pubs. Here, he tells us more about Blind Tiger Inns

Positive performance: Liberation Group has announced growth in its yearly sales

Liberation Group year sales up

By Emily Hawkins

Jersey-based pub company the Liberation Group has reported like-for-like growth of 3.6% for the full year across its managed pubs estate.

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