Technology

Taking the pain out with Flypay

Technology

Taking the pain out with Flypay

By James Evison

Following a £7m investment from Time Out, PMA caught up with Tom Weaver, the CEO of UK start-up, Flypay, to discover what the app can do for pubs.

The future is social media - and you have to be on it

Technology

The future is social media - and you have to be on it

By James Evison

Would you let someone stand outside your pub with a loudspeaker, telling the world how awful it is? Many pubs have an online presence, but just having a pretty website won't cut the mustard in 2015.

The portable Discgo charging device

Technology

Pub phone charging solution launched

By James Wallin, M&C Allegra Foodservice

A mobile and tablet charging solution for hospitality operators has been launched by Call Systems Technology (CST).

How to deal with fake online reviews

ASK THE EXPERTS

How to deal with fake online reviews

By Emma Eversham

Nigel Tait, managing partner at law firm Carter-Ruck, discusses the steps pub, restaurant and hotel owners can take when faced with fake or libellous online reviews.

Are multiple operators appy people?

Technology

Are multiple operators appy people?

By Emily Sutherland

Do multiple site operators need an app to help promote offers and appeal to those tricky millennials? 

Be At One introduces app payment

Be At One introduces app payment

By Laurie Macdonald

Be At One has added new features to its smartphone app that enable guests to upload credit and speed up payment at the bar.

App offers opportunity to run 'virtual' pub

Technology

App offers opportunity to run 'virtual' pub

By Helen Gilbert

Budding publicans can now download a new mobile app which gives them the chance to run their own virtual tavern or bar along with all the challenges it brings.

The popularity of booking restaurants and pubs online continues to grow

Technology

Online booking popularity grows

By Mike Berry

New research has shown that over 40% of people tend to book at least a week ahead of a special occasion, with 31% booking online or through an app.

Plug in - or get switched off

Technology

Plug in - or get switched off

By James Evison

Pubs are beginning to embrace technology but they must go further to meet customers' expectations and identify the areas where they are still lagging behind. James Evison reports.

Advice: Keep control of social media

Legal

Advice: Keep control of social media

By Poppleston Allen

We are all no doubt aware of last year’s ‘Neknomination’ craze whereby social media users posted videos of themselves consuming potentially dangerous mixtures of alcohol while challenging friends to either repeat the stunt or try something more extreme.

Technology now a necessity in pubs, report claims

Technology now a necessity in pubs, report claims

By MC Allegra FS

Technology in pubs, bars and clubs is perceived as improving the customer experience by 52% of people and as many as 67% of people in the 24-35 age group, as consumers’ expectations have shifted to view technology as a necessity not a novelty.

Zonal has acquired liveRes

Technology

Zonal announces liveRes deal

By Mark Wingett, M&C Report

Zonal Retail Data Systems has announced the acquisition of online bookings company liveRES, a deal it said would create the UK’s “most sophisticated and innovative online booking and table management system”.

Yummy Pub Co's Pender: 'The co-founders are now off the shop floor and have head office-type roles'

Running a pub

Running a pub: Going multiple

By Glynn Davis

In the third and final part of our series on the challenges of running a pub business, Glynn Davis looks at the problems and benefits of increasing the number of outlets in your estate.

Lessee John Cavanagh and his wife Kara at the Hamilton Russell Arms in Thorpe Thewles, County Durham

Experience

Running a pub: Personal experience of starting out

By The Publican's Morning Advertiser

When John Cavanagh took up a five-year lease at the Hamilton Russell Arms, in Thorpe Thewles, County Durham, four years ago, it had lost much of its trade following a fire.

Matthew Ralphs: Enterprise ensure 'the business will be a long-term success'

Recruitment

Running a pub: How pubcos recruit publicans

By The Publican's Morning Advertiser

Matthew Ralphs, recruitment marketing manager, for Enterprise Inns explains how the pubco recruits tenants and lessees into its business.

Kitchen iQ provides a kitchen and service management solution that delivers visible real-time information to staff

TECHNOLOGY

Zonal launches 'slow service' technology solution

By Mark Wingett, M&C Report

Zonal Retail Data Systems, the provider of integrated hospitality management solutions, has launched Kitchen iQ to help operators improve speed, quality and accuracy of service and “transform the overall dining out experience”.

Zonal has completed its rollout of technology across the Stonegate pub estate

Zonal complete Stonegate EPoS rollout

By James Wallin, M&C Report

Zonal, the Electronic Point of Sale (EPoS) provider to the hospitality industry, has completed the rollout of its Aztec software to the 614-strong Stonegate Pub Company estate in record time.

Food porn is nothing to fear

BUSINESS SUPPORT

Food and social media

By Phil Mellows

Phil Mellows looks at ways licensees are harnessing the power of social media to drive food sales

Zonal's software is used by more than 6,000 businesses

Zonal collects family business of the year award

By Mark Wingett

Zonal Retail Data Systems, the Edinburgh-based leading EPoS provider to the hospitality industry, won Family Business of the Year at this year’s Scottish Business Awards, presented at a ceremony in front of industry leaders including Sir Richard Branson...

If someone comments online about great customer service at your pub, take the time to respond to them

Top tips for making the most of online reviews

By Elliot Adams

Customer reviews are playing an increasingly important role on the success of a business. These days everyone has an opinion on the experience they have and they want to share with people in a similar situation. Reviews have the potential to boost sales...

Kheng:

New Google business tool can benefit your pub

By Michael Kheng

I recently stumbled upon what I think to be a great marketing tool from Google, ‘Google Business Photos’. Increasingly people search for businesses online. Google’s Street-view can bring them down your road but Business Photos brings them right into your...

Malibu Red gets digital push

Malibu Red gets digital push

By Jessica Harvey

Malibu Red, a blend of Malibu rum and fiery Olmeca tequila, is recruiting new fans and followers through its Malibu UK Facebook, Malibu VIP app and Malibu Twitter page.

Kheng:

Never underestimate social media's power

By Michael Kheng

Do you use Facebook and/or Twitter? If not, why not? If you do, do you use it to your advantage and to its full potential?Social media such as Facebook and Twitter is becoming a great way, in some case the only way, to get your message across.

Pubs face Games security chaos

Pubs face Games security chaos

By Michelle Perrett

Pubs and bars across the country could face a security nightmare this summer as doorstaff are lured away to make “big bucks” during the Olympics.

Property of the week

The Hazeldene Hotel

- Tenancy

The Hazeldene Hotel is opposite the Famous Blacksmiths Shop in Gretna Green. With 11 letting rooms, it is in a prime location to offer fantastic...

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