Training

Stop fraud: how to prevent fraud in your business

MA500

Bad management ‘causes fraud’

By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Career opportunity: Greene King pushes apprenticeships

Greene King bangs sector apprenticeships drum

By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

No flash in the pan: Stonegate has credited its employment of apprentices for a reduction in chef turnover

Stonegate reduces chef turnover rate by 32%

By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Rare opportunity: trust seeks live-in island pub managers

Island pub with 28 locals seeks managers

By Nicholas Robinson

The owner of a pub that serves just 28 locals on a remote island, 12 miles off the coast of north Devon, is seeking a couple to work and live at the venue.

Job satisfaction: gaining skills and knowledge as they go provides employees with greater confidence

Board the money train: hiring pub apprentices

By Emily Hawkins

Many employers are unaware that paying the apprenticeship levy gives them the right to use those payments to take on apprentices and improve their business.

New role: Steven Alton has been at Vianet for nine years

Vianet boss leaves to become BII chief

By Nikkie Thatcher

The British Institute of Innkeeping (BII) has appointed current managing director (MD) of Vianet Steven Alton, as its new chief operating officer, progressing to chief executive officer in due course.

Buyout: CGA acquires CPL Training in full

CGA buys out CPL Training Group

By Nicholas Robinson

Food and drinks insight agency CGA has acquired CPL Training, one of the largest hospitality training providers, in full after buying the online business last year.

Time to think: the key to handling a crisis is to not panic

MA500

Death and drugs: how to manage a PR nightmare

By Nicholas Robinson

A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.

A fair deal: Farrah Qureshi, CEO and founder of consultancy Global Diversity Practice explains what unconscious bias is

How to avoid unconscious bias when hiring pub staff

By Nikkie Sutton

Believe it or not, it is natural to form a biased opinion even if it couldn’t be further from your intentions. The same thing can happen when recruiting staff so heed this advice to avoid the pitfalls.

Take the lead: there are different styles of management

What kind of pub manager are you?

By Nicholas Robinson

Management skills can be complex, but understanding basic styles and then learning what kind of manager you are can set you on the right path

Sign of the times: training staff in the language programme could benefit your business

What is Makaton and should pub staff learn it?

By Emily Hawkins

Makaton is a language programme that uses signs and symbols to help people with communication difficulties. The Makaton Charity is encouraging pubs and restaurants to teach staff.

Success stories: five pub apprentices explain how they have got stuck into their careers

What is it like being a pub apprentice?

By Emily Hawkins

During National Apprenticeship Week last week (4-9 March), The Morning Advertiser spoke to apprentices in the pub business about their experiences of the industry and their highlights so far.

Equal terms; Senior reporter Nikkie Sutton shares her thoughts on International Women's Day

International Women's Day

Opinion: we must ensure parity is for all

By Nikkie Sutton

This issue of The Morning Advertiser is one that is particularly close to my heart and includes a topic that is particularly prevalent at the moment – empowering women.

International Women's Day: HR and Training

International Women's Day

Leaders in pubco HR and training

By Nicholas Robinson

Without an efficient and compliant HR and training department, pubcos would crumble. Here we speak to five women who head the HR and training functions of top on-trade businesses.

Provocative campaign: licensed venues can help to raise awareness of domestic abuse

How can bars raise awareness of domestic abuse?

By Emily Hawkins

Licensed venues should get involved in raising awareness of domestic abuse, according to the organisers of a initiative that saw bar staff wear black eye make-up.

Company boss: New World Trading Company CEO Chris Hill

NWTC named fifth best company to work for

By Nikkie Sutton

The New Word Trading Company (NWTC) is fifth on the 2019 The Sunday Times Best 100 Companies to Work For, improving on two places from last year.

New partnership: Ei will help charity The Clink to train prisoners to become chefs

Ei partners with prison restaurant charity

By Emily Hawkins

Ei Group is to help offenders qualify for work as chefs in the pub business after their release, in a partnership with a charity focused on reducing re-offending rates.

'Ridiculous proposition': Wright (second right) is 'constantly bewildered' by the number of job applicants who refuse to work beyond 11pm

MA at 225

‘Staff, staff everywhere, but no one working shifts’

By Ken Wright

Flexible rostering, zero hours, part time, full time, weekends only, school hours, no late nights... the list of ‘wants’ by staff and trendy working styles in this industry will be the death of us, says Ken Wright, managing director of The Phoenix Artist...

Boosting the sector: more pubs and schools are involved in Ei's Pub Pros scheme this year

Ei expands school leavers scheme

By Emily Hawkins

Ei Group has increased its training scheme to encourage school leavers into working in the pub sector.

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