Training

Train to gain: sales increased with WSET spirits training

Training significantly grows spirits sales in pubs

By Nicholas Robinson

Premium spirits sales could be given a 16.9% boost if operators invest in the right training for staff, the results of a new Wine and Spirit Education Trust (WSET) study have shown.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Trading places: customers often think they know best

Bar staff insider: know-it-all customers

By Bar staff insider

When you’ve been working in the trade for as long as I have, there’s not much worse than ‘teaching your grandmother to suck eggs’. 

Concerned: pubs code adjudicator Paul Newby vows to investigate MRO issues further

PCA to confront pub owning businesses over MRO blocking

By Claire Churchard

Pub-owning businesses (POBs) are blocking tied tenants’ access to the market rent only option (MRO) and going against the spirit of the pubs code, according to a report commissioned by the pubs code adjudicator’s office.

Bar staff problems: asking customers for ID can sometimes be tricky

8 problems only bar staff will understand

By Nikkie Sutton

Bar staff can be put through the mill at times, having to deal with rude customers, expected to create miracles and all with a smile on their face.

Beware of liquids and powders: corrosive substances could easily be brought into a licensed premises

How to respond to an acid attack

By Katie Coyne

Acid attacks have become more common. Met Police figures, for example, show in 2015 there were 262 acid attacks but this jumped to 458 in 2016.

Increased selection: Punch and Star pubs can order beers from outside their ordinary range for festivals

How can tied pubs still host beer festivals?

By James Beeson

The hot summer weather may be but a distant memory, but for many pubs the arrival of summer is hailed as the perfect opportunity to increase trade and footfall by hosting a beer festival. 

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