Training

Pub careers: realising the dream can happen in a slightly different way

Pub Skills: HR Summit

Fight staff shortages with in-house career development

By Claire Churchard

The chief executive and co-founder of the fast-growing Brewhouse & Kitchen brew pub group has said the answer to skills shortages in the pub sector is to develop the careers of your own people.

Earn as you learn - M&B plans to increase its apprenticeship numbers

M&B to boost apprenticeship numbers even further

By James Wallin

Mitchells & Butlers is aiming to exceed last year’s tally of 1,300 apprenticeships taken up, the group’s HR director has told the Morning Advertiser's sister title MCA.

Gen Z: they love their tech, but why are they important for pubs?

Pub Skills: HR Summit

Gen Z: future pub employees, what you need to know

By Claire Churchard

Ahead of the Pub Skills: HR Summit on 27 February, The Morning Advertiser chats to Generation Z expert and speaker at the event Josephine Hansom, director at Youth Research & Insight, to find out more about this very different group of future employees,...

Don't waste it: make sure you're not pouring profits down the drip tray with these handy tips

Why pubs are pouring profits away with bad head

By Georgina Townshend

Pubs are unnecessarily pouring profits down the drain by falling short of a full measure, according to cellar management trainer and Cask Marque assessor Day Harvey.

Knowledge gap: Make sure you hop on the right line when it comes to improving cellar skills

Cellar skills: banish common mistakes many staff still make

By Georgina Townshend

For some staff, the pub cellar is ‘out of sight out of mind’. But unless you want off ale and ice cream beers, it’s a space that should be treated with respect. The Morning Advertiser (MA) joins a cellar management training course

'Specialist knowledge': The Butcombe Futures Academy will see 12 assistant managers and 11 chefs complete tailored courses over the next year

Butcombe Pubs & Inns launches apprenticeship academy

By Stuart Stone

In partnership with hospitality industry training provider HIT Training, Butcombe Pubs & Inns has launched a bespoke apprenticeship programme across its estate of 25 managed West Country pubs.

Call for inclusion: the ALMR wants to see the sector included in skills reform

ALMR calls on Government to nurture hospitality workers

By Stuart Stone

With the Department for Education hosting its inaugural Skills Summit today (30 November), the Association of Licensed Multiple Retailers (ALMR) has implored the Government to include workers in the eating and drinking-out sector in plans to promote skills...

Perfect order: some customers need a little help when asking for a drink

Bar staff insider: beer education

By Bar staff insider

As bar staff we know that beer comes in all kinds of weird and wonderful varieties. Stout, IPA, porter, lager, keg, cask, not forgetting the infamous craft and many more.

Feeling isolated: employees from three pubcos can talk to lonely people who have worked in the trade

Pubcos team up with LTC to combat loneliness

By Georgina Townshend

Leading pubs companies Mitchells & Butlers, Ei Group and Punch have teamed up with the Licensed Trade Charity (LTC) to help tackle loneliness among those who have worked in the trade.

Patience: waiting their turn is not something customers always understand

Bar staff insider: patience

By Bar staff insider

When the bar is five deep and you’re serving what seems like everyone and their dog already, you can guarantee there will be one imbecile who will try and place another order.

A big 'but': business increases but there are still major issues with recruitment

Appetite for eating and drinking out rises

By Nicholas Robinson

Brits are continuing to splurge on meals and drinks out of home, despite a dip in consumer confidence following the Brexit vote, research has claimed. However, recruitment remains a major issue for operators.

Steps to take: having more than one person dealing with finances makes theft more difficult

How to stop pub staff from stealing

By Georgina Townshend

No one likes to think it could happen but publicans are vulnerable to having cash and stock stolen from right under their noses by employees. Here, a top legal expert offers advice on how to stop it.

Lack of trust: Jemima Withey fears inside theft after £21k stolen

Operator awarded £1 after manager stole £21k

By Georgina Townshend

A Suffolk publican has hit out after being awarded £1 from a former manager who admitted stealing more than £20,000 from the premises over the course of a few months.

Expert advice: beer sommelier Jane Peyton on how beer training for staff can benefits sales

Why it pays to educate your bar staff in beer

By Claire Churchard

Jane Peyton, beer writer and founder of the School of Booze, explains why educated bar staff can pave the way to higher profits for pubs and why paying more for quality beer is worth every penny. The Morning Advertiser caught up with her ahead of her...

New note, new checks: make sure your staff accept only genuine new £10 notes

Get your pub ready for the new £10 note

By Georgina Townshend

As with any business that handles cash, pubs will need to plan, prepare and train staff on key security features for the introduction of the brand new polymer £10 note, which will come into circulation tomorrow (14 September).

Train to gain: sales increased with WSET spirits training

Training significantly grows spirits sales in pubs

By Nicholas Robinson

Premium spirits sales could be given a 16.9% boost if operators invest in the right training for staff, the results of a new Wine and Spirit Education Trust (WSET) study have shown.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Trading places: customers often think they know best

Bar staff insider: know-it-all customers

By Bar staff insider

When you’ve been working in the trade for as long as I have, there’s not much worse than ‘teaching your grandmother to suck eggs’. 

Concerned: pubs code adjudicator Paul Newby vows to investigate MRO issues further

PCA to confront pub owning businesses over MRO blocking

By Claire Churchard

Pub-owning businesses (POBs) are blocking tied tenants’ access to the market rent only option (MRO) and going against the spirit of the pubs code, according to a report commissioned by the pubs code adjudicator’s office.

Bar staff problems: asking customers for ID can sometimes be tricky

8 problems only bar staff will understand

By Nikkie Sutton

Bar staff can be put through the mill at times, having to deal with rude customers, expected to create miracles and all with a smile on their face.

Beware of liquids and powders: corrosive substances could easily be brought into a licensed premises

How to respond to an acid attack

By Katie Coyne

Acid attacks have become more common. Met Police figures, for example, show in 2015 there were 262 acid attacks but this jumped to 458 in 2016.

Increased selection: Punch and Star pubs can order beers from outside their ordinary range for festivals

How can tied pubs still host beer festivals?

By James Beeson

The hot summer weather may be but a distant memory, but for many pubs the arrival of summer is hailed as the perfect opportunity to increase trade and footfall by hosting a beer festival. 

Pub Skills: how pubs can add to bottom line with staff engagement

Video: Pub Skill's speakers discuss challenges for pub employers

By Georgina Townshend

What are the biggest challenges for pub employers, and how can they be overcome? These were among questions addressed by industry experts as part of The Morning Advertiser's Pub Skills event on how employee engagement can add to the bottom line.

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