Book Review

Opinion: TripDespiser strikes again

18-Dec-2017 By Pete Brown

A reasonable approach to unreasonable on-line reviews is the best policy in order to make it clear to observers that the reviewer is the one in the wrong.

TripAdvisor quick to remove review about ‘swearing pub chef’

18-Aug-2017 By Fred A'Court

A critical review of a pub on TripAdvisor has been removed in double-quick time, appearing to fly in the face of the typical experience of many licensees who struggle to get reviews removed.

Some of the 'best' TripAdvisor responses from pubs

30-Mar-2017 By Nikkie Sutton

TripAdvisor has come under fire many times from the hospitality industry and operators have previously blamed the review site for staff resignations, sleepless nights and police intervention. Here we look at some of the responses pubs have given to irate...

TripAdvisor

Scathing response to 'impossible' TripAdvisor review gives licensee the last laugh

09-May-2016 By Oli Gross

A scathing response to an ‘impossible’ customer on TripAdvisor should give pubs encouragement that difficult reviewers don't always need to have the last laugh, according to the licensee. 

No receipt, no review: call for fair play on online reviews

29-Oct-2015 By Emily Sutherland

Bad reviews posted online are a headache for many pubs. Most licensees accept that even with top-notch staff and a slick operation, things do occasionally go wrong and some customers will never be happy. But it can be particularly blood-boiling when bad...

Industry figures welcome inquiry into review websites

11-Mar-2015 By Ellie Bothwell

PMA readers have been urged to respond to a government-backed consultation on the use of review websites like TripAdvisor.