Customer

A rewarding experience

24-Oct-2003

The following article is brought to you by McCain.Investment in training can significantly improve performance levels all round. And, while you'll...

First class service

24-Oct-2003

Does your pub drive service excellence through training? By Peter Segal of srcg, a consultancy specialising in retail strategy, category development...

Diageo training is on course

24-Oct-2003

The following article is brought to you by Diageo.Diageo links up with BII to offer NCL qualificationStaff training is at the heart of customer...

Creating the win win menu

23-May-2003

The following article is brought to you by McCain.A good menu is like a shop window and a top salesperson rolled into one. It attracts the interest...

Your people, your profits: Interviews

16-May-2003

by Andrew Corcoran, andrew@corcoran-management.bizInterviews: it's all in the techniqueYou know who you are going to recruit within the first 30...

Hitting the target

28-Mar-2003

The following article is brought to you by Coors Brewers.Targeting the right customers is vital to increase trade.Understanding your customers is one...

Publican People Charter launched

27-Mar-2003

A new campaign to raise service standards in British pubs has been launched by The Publican.The Publican People Charter aims to improve customer...

Pub excellence promoted by Charter

27-Mar-2003

Not so long ago, a new high street bar opened near The Publican's offices in Croydon, South London.The company had gone to a great deal of expense,...

Case study: Pret a Manger

27-Mar-2003

Upmarket sandwich chain Pret a Manger is well known for its high level of customer service. So what secret ingredient has Pret a Manger got that...

Maxxium

20-Mar-2003

Who are they? A rapidly expanding producer, distribution and sales network, Maxxium Worldwide was formed in 1999 through the partnership of Highland...

Understanding your market

20-Feb-2003

A pub can no longer assume that the pub is the default choice when it comes to leisure time. For example, it is perfectly plausible for someone to...

Bar spangled manners

17-Oct-2001

UK pubs could benefit from an American-style attitude to service, says Caroline NodderLove them or hate them, you can't fault the Yanks on customer...

Backbar to the future

29-May-2001

The backbar of any outlet can be used to make up the minds of uncertain customers. John Porter reports on how licensees can best take...

Viva Las Vegas - how does trade differ across the Atlantic?

02-Apr-2001

America is vast - it's bold and brash, loud and cheerful, wild and wacky but bigger and better? Lorna Harrison gives a personal view on how trade...

Building a team

22-Mar-2001

First impressions count - they make the difference to whether a customer stays for a "quick one" or ends up eating, or in a worst case scenario...