Orchid: customer service strategy

Orchid spends big on customer service

By John Harrington

Managed operator Orchid Group is to spend £100,000 a year on a scheme to improve customer service at its pubs. The Exceptional Hospitality Scheme...

McCulloch: attracts customers with good value

Royal Oak: woodland ways

By Sheila McWattie

Pauline McCulloch, co-owner of the Royal Oak, Fritham, Hampshire, tells Sheila McWattie about building business in her New Forest pub. How we got...

Drew: stressing the importance of good customer service

Customer service: so cheap yet so vital

By Melanie Drew

I have often said I'm on a one-woman mission to improve customer service, says Melanie Drew, licensee of the Abbey Inn in Byland Abbey.

Yates's: performed well over Christmas

Christmas sales up at Town and City pubs

By Ewan Turney

Town and City Pub Company has reported "strong" trading over the festive season with sales up 8.1% in December on last year. The operator, which...