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Publican Awards 2016: Business leader of the year

14-Mar-2016 By Ben Winstanley

Greene King’s Rooney Anand has been named Business Leader of the Year, in association with Poppleston Allen, at the 25th anniversary of the Publican Awards, held at Battersea Evolution in London.

Property

Money maker: Growing trend for pubs with beds

09-Apr-2015 By Paul Davey, Davey Co

Pub accommodation can drive sales and increase revenue — but make sure your rooms represent value for money.

CHRISTMAS TRADING

Making the most of Christmas:top tips

30-Nov-2014 By Jo Bruce

Love it or hate it Christmas is here again: arguably the most critical time of year for our industry. The bookings schedule is crazy, the clientele is demanding, the chef is on his knees and the staff are either burned out or partying hard!

Business Advice

Getting the best out of TripAdvisor

21-May-2014 By Elliot Kuruvita

Media specialist Alan Stevens from MediaCoach offered insights at hospitality show Cafe Culture on how licensees can use TripAdvisor to their advantage.

Booker sales up 16%

07-Apr-2014 By Lesley Foottit

Food wholesaler Booker has increased sales by 16.3% in the last 12 weeks.

Transforming your staff into service gurus

12-Sep-2012 By Steve Pike

Customers aren’t generally looking to find fault — they just want a pleasant, hassle-free experience, with courteous and effective service as a minimum, says Steve Pike, director of the Mystery Dining Company.

Top Tips: Selling food with coffee

25-May-2012

Allowing a customer to walk away holding just a coffee is a wasted opportunity. Matt Moggridge provides some tips on how to tempt them into buying something extra to eat as well

Marketing tips: The rules of attraction

04-Apr-2012 By Alastair Scott

I watched Billy Elliot last week — I know I’m a bit behind, but I always wait until the DVD is £4 in the supermarket. When I watched it I realised how much life has changed in a generation.

Booker Direct updates vehicle fleet

22-Nov-2011 By Lesley Foottit

Booker Direct, the national delivery operation of Booker, has converted its vehicle fleet to enable multi-temperature deliveries.

Bogus charity collectors target pubs

02-Sep-2010 By James Wilmore

A wave of bogus charity collectors are targeting pubs in the South of England - and licensees are being warned to be on their guard. The scammers,...

Quality Focus: Master the basics

25-Mar-2010

A survey carried out by Retail Eyes in late 2009 shockingly showed that only six per cent of almost 7,000 consumers asked rated the quality of...

Survey: 'deal with issues promptly'

22-Mar-2010 By Lesley Foottit

Consumers want licensees to handle complaints promptly, according to a survey by The Mystery Dining Company (TMDC).

Pubs must improve customer service

05-Oct-2009 By Ewan Turney

Pubs must improve their retail standards, a new survey has claimed — hotels finished top of the pile.

Beat the downturn in 2009: part four

08-Jan-2009

'Avoid knee-jerk reactions' Leigh Taylor, licensee of the Bluebell in Henley-in-Arden, Warwickshire - Newcomer of the Year at The Publican Awards...

Sunshine brings welcome boost to trade

13-May-2008

Record trading has been reported in the first weeks of May as glorious sunshine draws customers to pubs across the UK.Takings were up by as much as...

Sara Lewis, Diageo GB

30-Apr-2008 By MA reporter

The main purpose of any loyalty scheme is to put more cash in the till by giving something of value back to the customer. Good schemes are an...

Imogen Pudduck, Red Bull

30-Apr-2008 By MA reporter

In my opinion, loyalty schemes can be a good idea if your target market is heavily weighted towards, for example, the student market, which can be...

Kemp: Punch had to change

24-Apr-2008 By The PMA Team

Punch tenanted boss admits the company had had credibility issues with licensees over some of its BDMs not being good enough

Punch pledges support for licensees

24-Apr-2008

The managing director of Punch Taverns has defended what she said was a widely-held bad opinion of the company but admitted that it still had a lot...

Tough times can help us, says Brulines

15-Apr-2008 By Hamish Champ

Brulines, the cellar monitoring equipment supplier, can take advantage of the tough market conditions in the pub sector, believes chief executive...

THE GUV'NOR Peter Gatling

16-Aug-2007

Locally sourced food benefits the whole community, says the licensee of the Merry Harriers, Clayhidon, Devon Following the advent of the smoking ban,...

Focus Outdoor: Table service

14-Aug-2007

Good service is another important factor that can make sure your customers are properly looked after outdoors so they stay longer and spend more...

The future starts this weekend

01-Jul-2007

The big ban is almost here - an historic day for the trade. Whether you are for or against it, fear it or have already embraced it at your pub, it is...

At your service

01-May-2006

We ask pub owners and managers for tips on delivering top service It's been a good year for the Albion in Clifton Village, Bristol, says joint owner...

At your service

01-Mar-2006

In the first of a new series we ask food-pub managers for their tips on giving customers good service. Chris Peverell, manager, the George &...

Good service - The waiting game

01-Nov-2005 By Mark Taylor

Good service makes the world of difference to your customers' enjoyment - and if you get it right, they'll return again and again. Mark Taylor...

Brewers' takeover plans blocked

11-Mar-2005

The UK's Competition Commission has claimed it is "good news" for pub companies and customers after blocking a deal by two brewers to buy a rival's...

Bakery boss to head Greene King brewing

12-Jun-2001

Greene King is to bring in a leading figure from the bakery industry to look after its beers.Its new managing director of brewing and brands will be...