Plaintiff

Tiny Rebel hits out at Portman Group over Cwtch design ruling

13-Dec-2017 By James Beeson

Welsh Brewery Tiny Rebel has criticised a ruling by the Independent Complaints Panel of The Portman Group, which found its cans of Cwtch to be in breach of its Code of Practice.

Be vigilant: the lone moaners are out there

30-Sep-2011 By Tony Jennings

A month ago the Advertising Standards Authority (ASA) had a pop at Heineken over its advert for Kronenbourg 1664, which it judged implied that the beer was brewed in France, which it isn’t. The ruling generated national media interest, including the BBC’s...

Unhappy customers? Advice on dealing with difficulties

25-Nov-2008

A recent issue of Which? magazine offered readers a guide to complaining in pubs and restaurants.Most pubs would probably argue that customers don't...

Chris Maclean: the first complaint

11-Oct-2007 By Chris Maclean

Tonight there has been a complaint in the restaurant.It isn't a disaster but it is the first serious complaint we have had to deal with and it is...

Spotlight

The Morning Advertiser's Lock In Podcast episode 76

Winning ways!

Competition kicked off: entry for the 2024 Great British Pub Awards is now open

Hunt is under way for the Great British Pub of the Year

Scrum down to the pub: the Albany in Twickenham is an England and Harlequins favourite pre and post matches

My Pub: the Albany Pub & Dining Room, Twickenham, Surrey

The Morning Advertiser's Lock In podcast shortlisted for award

Lock In podcast shortlisted for top award

Property of the week

KENT - HIGH QUALITY FAMILY FRIENDLY PUB

£ 60,000 - Leasehold

Busy location on coastal main road Extensively renovated detached public house Five trade areas (100) Sizeable refurbished 4-5 bedroom accommodation Newly created beer garden (125) Established and popular business...

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8 ways to hit your sustainability goals – With Eazle by Heineken HEINEKEN UK | Download Technical / White Paper