A licensee has complained to the chief executive of Punch pubco, claiming her personal property was “stolen” last month by the representatives of a debt collection firm used by Punch.
Many licensees face a dilemma when considering banning children: Some customers want an exclusively grown-up environment, away from pushchairs and babies, whereas others embrace a family-friendly atmosphere.
Following TripAdvisor's advice for managers to respond to reviews they feel are unfair, the PMA looks at the different tactics licensees use to argue their case.
Pubs and other businesses are increasingly at risk of legal action because they are failing to obtain required planning permission due to pressure on their businesses — according to a planning consultant.
PICA-Service was due to deal with two separate complaints at hearings scheduled for the 8 and 9 April but one was settled before the hearing and the second postponed.
Last week on these pages I wrote that noise complaints were the ‘top hit’ in my electronic postbag. So they are, and my prediction is that the situation will get worse if there is any relaxation in licensing rules on entertainment, as proposed by the...
The Government’s response to the controversial Business, Innovation & Skills Committee (BISC) report into the pubco-tenant relationship last week revealed that it would not introduce a statutory code of practice overseen by an adjudicator.
Last week’s thought-provoking article by Dave Daly in The Guv’nor column was full of common sense about the long-standing issue of racial discrimination. In it, he counselled against going to the law, suggesting such matters should be kept in-house, and...
A month ago the Advertising Standards Authority (ASA) had a pop at Heineken over its advert for Kronenbourg 1664, which it judged implied that the beer was brewed in France, which it isn’t. The ruling generated national media interest, including the BBC’s...
If your staff can deal with complaints as soon as they arise, then you should be able to send your customers away as happy advocates of your business, Phil Mellows reports.
Could you run this Warrington pub? The Hawthorne is a thriving community sports pub in Warrington, showing live sport each day, along with live music every...
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