A licensee has complained to the chief executive of Punch pubco, claiming her personal property was “stolen” last month by the representatives of a debt collection firm used by Punch.
Many licensees face a dilemma when considering banning children: Some customers want an exclusively grown-up environment, away from pushchairs and babies, whereas others embrace a family-friendly atmosphere.
Following TripAdvisor's advice for managers to respond to reviews they feel are unfair, the PMA looks at the different tactics licensees use to argue their case.
Pubs and other businesses are increasingly at risk of legal action because they are failing to obtain required planning permission due to pressure on their businesses — according to a planning consultant.
PICA-Service was due to deal with two separate complaints at hearings scheduled for the 8 and 9 April but one was settled before the hearing and the second postponed.
The Government’s response to the controversial Business, Innovation & Skills Committee (BISC) report into the pubco-tenant relationship last week revealed that it would not introduce a statutory code of practice overseen by an adjudicator.
Last week’s thought-provoking article by Dave Daly in The Guv’nor column was full of common sense about the long-standing issue of racial discrimination. In it, he counselled against going to the law, suggesting such matters should be kept in-house, and...
A month ago the Advertising Standards Authority (ASA) had a pop at Heineken over its advert for Kronenbourg 1664, which it judged implied that the beer was brewed in France, which it isn’t. The ruling generated national media interest, including the BBC’s...
If your staff can deal with complaints as soon as they arise, then you should be able to send your customers away as happy advocates of your business, Phil Mellows reports.
Nearly 3,000 people have thrown their support behind a popular music pub threatened with a licence review after noise complaints from a newly-opened...
A Devon pub has been closed for a month over the World Cup following complaints about anti-social behaviour. Torbay councillors ruled the George Inn...
A licensee couple who rely heavily on income from gigs are planning to quit their pub after a council clampdown - based on just one complaint from a...
A licensee is suing two people who allegedly attacked him at his pub after they were "let off" with cautions. Richard Bell is taking civil action for...
A recent issue of Which? magazine offered readers a guide to complaining in pubs and restaurants.Most pubs would probably argue that customers don't...
Fewer than one in three licensees would qualify for energy protection under current plans for a new scheme to begin in October. A survey of 158 hosts...
By John Harrington john.harrington@william-reed.co.u
Only 30% of licensees would get protection Fewer than one in three licensees would qualify for energy protection under current plans for a new scheme...
Saturday's trip to the rugby was bound to be a messy affair and it was with some foresight that I took the opportunity to grab a decent breakfast in...
A licensee is facing legal action for letting smoke drift into his neighbour's garden. In what is believed to be the first episode of its kind, Jeff...
There is no doubt that noise is going to be the issue of 2007. A new extension to the Noise Act, which comes into effect next month, is going to give...
Fraudulent claims against licensed premises are on the rise. Cases of people slipping, tripping and falling are becoming more common but an alarming...
Now that the Licensing Act has been in for a few months you could find yourself facing a review prodecure.By Piers Warne of thePublican.com's team of...
Provence under fire for high-rents policy and lack of support for licensees by The PMA Team Some country pubs are closing down because licensees are...
Busy location on coastal main road
Extensively renovated detached public house
Five trade areas (100)
Sizeable refurbished 4-5 bedroom accommodation
Newly created beer garden (125)
Established and popular business...
