Retail Eyes

Wetherspoon extends contract with Retail Eyes

15-Mar-2011 By John Harrington, M&C Report

Managed pub operator JD Wetherspoon has renewed its contract with customer service improvement firm Retail Eyes for a further two years. Retail Eyes...

Consumers split over VAT rise

05-Aug-2010 By Hamish Champ

Consumers appear split over whether next January's VAT hike will affect their spending habits. Research outfit Retail Eyes said that 52 per cent of...

Quality Focus: Master the basics

25-Mar-2010

A survey carried out by Retail Eyes in late 2009 shockingly showed that only six per cent of almost 7,000 consumers asked rated the quality of...

Pub customer service levels slammed in survey

05-Oct-2009 By Matt Eley Matt

The pub sector needs to up its customer service levels, according to a survey from industry researchers. To coincide with National Customer Service...

Customers still tip for great service, survey shows

15-Jun-2009 By Matt Eley Matt

The recession is hitting customers in the wallet but they are still prepared to tip for top service. A survey of 12,300 pub and restaurant customers...

Customer service is key, not price

25-Mar-2009 By Matt Eley Matt

Reputation and customer service are more likely to bring customers in than price, according to new research. In a survey of 9,000 people carried out...

Mystery visit reveals pubs could offer warmer welcome

29-Jan-2009 By Matt Eley Matt

Pubs need to step up their aftercare service and the way they welcome customers, a new mystery visit report has revealed. Mystery visit specialists...

Drinkers to desert plastic glass pubs

02-May-2007 By Iain O'Neil

Study finds 73% will visit less or completely stop visiting pubs which serve in plastic.