Staff

Identity: A uniform must set staff apart from customers

Dress to impress

By Lesley Foottit

Set the tone It is important that all staff in your pub follow the same rules, so if you have a uniform then every member must stick to it. But...

Keep them keen

Keep them keen

Mark Taylor considers methods of motivating and retaining good staff With more and more pubs turning to food as their main source of income, skilled...

Earning a crust

Earning a crust

Carl Smith tells Ewan Turney how building a great team has helped him and wife Pauline increase trade at two Young's pubs in Mayfair, London How I...