Training

St Austell brewing director Georgina Young wins two awards

THE CASK PROJECT

St Austell brewing boss’s double win

By Gary Lloyd

St Austell’s brewing director Georgina Young has scooped two awards for her continued dedication to the beer industry.

Salary rise: since its introduction in 2016, the national living wage rate has increased by almost 60% (image: Getty/jax10289)

A look at NLW rises since it began

By Nikkie Thatcher

In light of the latest hike in the national living wage (NLW), The Morning Advertiser has delved into its history.

Live Your Life award: HIT Training's Jill Whittaker with Keith Knowles (left) and Steve Alton (right)

Training excellence recognised at BII’s NITAs

By Gary Lloyd

Pubcos and individuals were honoured for their excellence in people development at the British Institute of Innkeeping’s (BII) National Innovation in Training Awards (NITAs).

Government action is vital: Sacha Lord says pubs are at breaking point

Lord: Gov must make major statement on 22 November

By Gary Lloyd

The Government must make positive changes in the upcoming Autumn Statement because pubs are already in a precarious position says night-time economy adviser for Greater Manchester Sacha Lord.

Standing out: Little Door & Co managing director and co-founder Kamran Dehdashti (left) with director and co-founder Jamie Hazeel

OPINION

Company culture: how we can stand out from the pack

By Kamran Dehdashti and Jamie Hazeel, founders, Little Door & Co

In the current economic climate, many hospitality businesses are finding the conditions tougher than ever – margins are being squeezed across the board, and revenue is less reliable and consistent than before.

Significant challenge: sector vacancies up by 12,000 (Credit: Getty/Alvarez)

Sector vacancies see ‘surprise increase’

By Rebecca Weller

A “surprise increase” in vacancies across the sector demonstrates the “significant challenge” staff shortages still pose for hospitality firms, trade body UKHospitality (UKH) has said.

(image: Getty/zamrznutitonovi)

LICENSING HUB - LEGAL WITH POPPLESTON ALLEN

Top tips: A timely reminder on prevention of underage sales of alcohol

By Graeme Cushion, partner, Poppleston Allen

With Christmas now approaching I thought it would be a good time to remind operators of their obligations in terms of the prevention of sales of alcohol to persons under the age of 18.

Great scope: Andrew Bush says Greene King apprenticeships cover a huge variety of job roles

How the apprentice can become a master

By Gary Lloyd

A recent survey by Greene King found 19% of parents feel university is not the right choice for their children so The Morning Advertiser caught up with chief people & transformation officer Andrew Bush to find out about the opportunities offered with...

Advice given: delegates at The Morning Advertiser's MA Leaders event in Bristol heard about recruiting staff from overseas

MA LEADERS CLUB

Tips on recruiting chefs from overseas

By Nikkie Thatcher

Operators attending the latest MA Leaders Club in Bristol heard how one business recruited from overseas to help ease staff shortages.

Noble aim: Gov launches new programme tasked with matching jobseekers to roles in the hospitality sector (Credit: Getty/g-stockstudio)

Suitability key for success of new Gov employment scheme

By Rebecca Weller

New Government scheme to create the “next generation” of hospitality leaders is a “noble aim” but suitability of candidates is of the utmost importance, Barons managing director Clive Price told The Morning Advertiser (MA).

'Craziness': James Watt shares the story of a rogue employee

James Watt shares story of rogue employee

By Amelie Maurice-Jones

BrewDog chief executive James Watt has shared a story of a fraudulent employee to highlight the less-talked-about side to being a CEO.

Operator opinion: 'It’s quite depressing that none of the parties are offering any solution to the continuing UK labour shortages', says Brendan Padfield

OPINION

Batten down and call out Brexit

By Brendan Padfield, owner, the Unruly Pig, Bromeswell, Suffolk

As autumn beckons, sadly further clouds appear to be gathering for the hospitality sector. Many of our team at the Unruly Pig are not alone facing whopping increases in their mortgage payments from October to December, which will significantly adversely...

Lessons to be learned: reverse mentoring allows business leaders to gain a view from the likes of general managers (credit: Getty/Srdjanns74)

Reverse mentoring scheme expanded at Greene King

By Gary Lloyd

Suffolk-based brewer and pub operator Greene King has expanded its reverse mentoring scheme following great success as senior leaders learn from more hands-on employees.

What are the dos and don'ts of recycling?

GREEN INITITAIVE

Dos and don’ts of recycling

By Nikkie Thatcher

Separating waste is just one way in which operators can recycle better, helping to reduce the need for landfill and saving energy, cutting greenhouse gas emissions and tackling climate change.

Opinion: retention in a challenging environment (pictured: Emma Harrison of the Three Hills at Bartlow)

OPINION

Team retention in a challenging environment

By Emma Harrison, managing director of The Three Hills at Bartlow

The hospitality industry is under tremendous pressure. None more so than this year, with extraordinary cost rises across every single area of the business, including a mandatory increase in the minimum wage of 10% for anyone aged 23 and up.

Escape to the lakes: The Angel Inn aims to welcome guests to the pub as they would their home

Friendly staff ‘key’ to business success

By Amelie Maurice-Jones

Staff can make or break a business according to general manager of the Angel Inn, which was recently recognised as one of the top places to stay in the Lake District.

Inclusive employer: MCBC changes recruitment process

Molson Coors: 'CVs simply aren’t necessary'

By Rebecca Weller

Molson Coors Beverage Company (MCBC) has announced it will no longer ask jobseekers to provide a CV when applying for certain roles across several of its brands.

Digital opinions: the report asked the 5,000 participants their thoughts on technology's role in hospitality (image: Getty/Tim Robberts)

Growing consumer interest in tech during visits

By Nikkie Thatcher

While most consumers (55%) believe a balance between technology and human interaction provides the best experience in the on-trade, there has been a change in attitude towards digital solutions, new research has found.

Susan Chisholm talks about quality control at Greene King

The Cask Project

VIDEO FEATURE: Quality time at Greene King

By Gary Lloyd

Greene King quality control manager Susan Chisholm has worked for Suffolk-based brewer and pub operator Greene King for 45 years so she knows a lot more than most in the business.

How sustainability can be part of pubs' business plans

PODCAST - GREEN INITIATIVE

How to implement sustainability into your business

By Nikkie Thatcher

We've spoken with a number of experts around how businesses can implement sustainability schemes into their operations in this special podcast episode.

Talent pool: 7/10 managers think having staff aged over 50 would boost business

Sector bosses urge over-50s to join workforce

By Amelie Maurice-Jones

Pub and restaurant bosses believe the recruitment problems impacting hospitality could be solved if older people returned to work to consider a late-life career as a chef, bartender or waiter.

Asking questions: bringing education to the masses key for beer industry (Pictured Ed Hughes and Sam Lyne)

INTERVIEW

Education key to changing beer perceptions

By Rebecca Weller

The beer industry needs to bring education “to the masses” to help boost the category and support firms through recruitment and costs challenges.

Beer expert: British Guild of Beer Writers chair Emma Inch

Opinion

Understanding the realities of writing about beer

By Emma Inch, chair of the British Guild of Beer Writers

Do you remember that meme that did the rounds on social media a few years ago with the heading ‘what people think I do versus what I actually do’?

Attracting staff: Dunn believes hospitality is changing for the better

‘Treat potential employees as you would guests’

By Amelie Maurice-Jones

Hospitality’s recruitment crisis can be tackled through revising the hiring process, putting wellbeing first and keeping an open mind in employment, advised the founder of consultancy agency Sixty Eight People.

New faces: Steve Richards (left) and Steve Cassidy

Hilton boss takes over chair role at UKHospitality

By Gary Lloyd

Hilton UK & Ireland managing director Steve Cassidy will take over the role of chair at UKHospitality (UKH) tomorrow (Wednesday 14 June) from Steve Richards, CEO of Parkdean Resorts, who will become president for the trade body.

Opportunities for growth: Industry experts discuss the benefits of apprenticeships

MA LEADERS CLUB

How to get the most out of apprenticeships

By Amelie Maurice-Jones

Staff from the UK’s top pub companies discussed the benefits of apprenticeships at the MA Leaders Conference in Newcastle last week.

Stubbornly high: UKH chief executive Kate Nicholls (pictured) said vacancies in the sector were not reducing quickly enough

Vacancies remain 'stubbornly high'

By Rebecca Weller

Vacancies in the hospitality sector remain “stubbornly high” despite overall year-on-year decline, trade body UKHospitality (UKH) has stated.

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The Morning Advertiser's Lock In podcast episode 68 We kid you not.... Cream of the crop: the ranked list will be revealed next month (November) Top 50 Boutique Hotels returns for third consecutive year

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