Training

Susan Chisholm talks about quality control at Greene King

The Cask Project

VIDEO FEATURE: Quality time at Greene King

By Gary Lloyd

Greene King quality control manager Susan Chisholm has worked for Suffolk-based brewer and pub operator Greene King for 45 years so she knows a lot more than most in the business.

How sustainability can be part of pubs' business plans

PODCAST - GREEN INITIATIVE

How to implement sustainability into your business

By Nikkie Thatcher

We've spoken with a number of experts around how businesses can implement sustainability schemes into their operations in this special podcast episode.

Talent pool: 7/10 managers think having staff aged over 50 would boost business

Sector bosses urge over-50s to join workforce

By Amelie Maurice-Jones

Pub and restaurant bosses believe the recruitment problems impacting hospitality could be solved if older people returned to work to consider a late-life career as a chef, bartender or waiter.

Asking questions: bringing education to the masses key for beer industry (Pictured Ed Hughes and Sam Lyne)

INTERVIEW

Education key to changing beer perceptions

By Rebecca Weller

The beer industry needs to bring education “to the masses” to help boost the category and support firms through recruitment and costs challenges.

Beer expert: British Guild of Beer Writers chair Emma Inch

Opinion

Understanding the realities of writing about beer

By Emma Inch, chair of the British Guild of Beer Writers

Do you remember that meme that did the rounds on social media a few years ago with the heading ‘what people think I do versus what I actually do’?

Attracting staff: Dunn believes hospitality is changing for the better

‘Treat potential employees as you would guests’

By Amelie Maurice-Jones

Hospitality’s recruitment crisis can be tackled through revising the hiring process, putting wellbeing first and keeping an open mind in employment, advised the founder of consultancy agency Sixty Eight People.

New faces: Steve Richards (left) and Steve Cassidy

Hilton boss takes over chair role at UKHospitality

By Gary Lloyd

Hilton UK & Ireland managing director Steve Cassidy will take over the role of chair at UKHospitality (UKH) tomorrow (Wednesday 14 June) from Steve Richards, CEO of Parkdean Resorts, who will become president for the trade body.

Opportunities for growth: Industry experts discuss the benefits of apprenticeships

MA LEADERS CLUB

How to get the most out of apprenticeships

By Amelie Maurice-Jones

Staff from the UK’s top pub companies discussed the benefits of apprenticeships at the MA Leaders Conference in Newcastle last week.

Stubbornly high: UKH chief executive Kate Nicholls (pictured) said vacancies in the sector were not reducing quickly enough

Vacancies remain 'stubbornly high'

By Rebecca Weller

Vacancies in the hospitality sector remain “stubbornly high” despite overall year-on-year decline, trade body UKHospitality (UKH) has stated.

Information collated: Poppleston Allen outlines the main points when dealing with noise complaints (image: Getty/Gary John Norman)

LICENSING HUB – LEGAL WITH POPPLESTON ALLEN

Keeping the volume of complaints down

By Andy Grimsey, associate solicitor, Poppleston Allen

Dealing with complaints from neighbours arising from music at your premises is a bit of a dark art. There is no black and white answer and the law on public nuisance is blurry to say the least.

In the club: Stonegate's Clubhouse 5 sports bar opened on Thursday 5 May

Record GBPA winner moves to Stonegate’s Clubhouse 5 site

By Gary Lloyd

Multi-award-winning pub operator Paul Eastwood – whose Famous Three Kings site has scooped Best Pub to Watch Sport at the Great British Pub Awards (GBPA) an incredible FIVE times – has taken over new site Clubhouse 5.

Star showing: Danni Fraylich and Tim Galligan

FEATURE – Business development managers

FEATURE: Why the BDM is a Star attraction

By Gary Lloyd

One of the most important people in the life of a licensee is their business development manager (BDM), in this feature we learn a little about two people and their roles in the Star Pubs & Bars set-up.

The importance of access: People with disabilities have their say (Getty/ Henrik Sorensen)

Pubs & bars ‘averagely’ accessible

By Amelie Maurice-Jones

Most respondents to the UK’s largest disability access survey felt pubs and bars were ‘averagely’ accessible for people with disabilities.

Greene King to launch beer made by apprentices

The Cask Project

GK to launch apprentice-collaboration beer

By Gary Lloyd

Brewer and pub operator Greene King will release its limited-edition Spring Break cask beer, which was created last year in collaboration with the National Brewing Apprentice Programme.

Recruitment and retention: Anthony Hughes lays out a number of ways in which the industry can be an attractive place to work

OPINION

Making hospitality a viable career choice

By Anthony Hughes, director, Lincoln Green Brewing Company

Lincoln Green Brewing Company's Anthony Hughes outlines his thoughts on how the sector can offer a viable career path.

Rising bills: the cost of wages continues to increase (image: Getty/MarioGuti)

Business leaders push wages up more than 10%

By Nikkie Thatcher

Rising wage bills are putting added pressure on the nation’s top managed hospitality firms despite labour shortages beginning to ease, new research has revealed.

Opinion offered: Jackie Moody-McNamara outlines how the sector can #EmbraceEquity

INTERNATIONAL WOMEN'S DAY 2023 - OPINION

Why the hospitality sector must #EmbraceEquity

By Jackie Moody-McNamara

Jackie Moody-McNamara is a mentor as well as a critical friend, strengths coach and growth facilitator to numerous boards, specialising in strategy, leadership and accelerating the career progression of talented women, who has looked at how the industry...

Celebrating success: Greene King shares stories of pioneering female staff (Getty/ andresr)

International Women's Day 2023

Greene King celebrates female staff

By Amelie Maurice-Jones

Suffolk-based operator Greene King is celebrating success stories of women across its business for International Women’s Day 2023.

The Morning Advertiser Lock In Podcast 56

Pubs and the coffee conundrum

By Ed Bedington

Mushroom coffee anyone? The Lock In team get to grips with coffee and ask why pubs have failed to maximise the opportunities open to them when it comes to java juice.

How can we get younger people into hospitality jobs?

The Cask Project

A reason for young people to work in pubs

By Gary Lloyd

Making a pub great will, inevitably, make hospitality a more attractive place to work and forge a career – and that goes is true for both management and subordinate staff, according to Robinsons Brewery.

Staff training and community awareness key to boosting sustainability ambitions

Promoted content

Sustainability: engaging with staff and your local community

By Charlie Fryday, Heineken UK on-trade category and commercial strategy director

Charlie Fryday, Heineken UK on-trade category and commercial strategy director, discusses the important role staff and the local community play in the success of your outlet’s sustainability ambitions and how it can help boost sales.

Verification required: David Inzani says selling to those under age can cause licence suspensions or even revocations

Licensing hub – legal with Poppleston Allen

The woes of age verification

By David Inzani, associate solicitor, Poppleston Allen

I expect I am not alone in being a 35-year-old who still gets ID’d buying alcohol at the supermarket.