Most Enterprise licensees happy, according to pubco survey

Only five per cent of Enterprise licensees have a bad relationship with the company, according to a survey by the pubco giant.

Enterprise has attempted to contact all of its 7,700 licensee across the country in a bid to get customer feedback.

The move follows the Business and Enterprise Committee (BEC) report which was highly critical of pub companies and included a survey which revealed 64 per cent of licensees did not think their pubco added any value.

The Enterprise survey, which has been conducted in telephone calls by regional managers, also revealed that 52 per cent of licensees think they have a "good" relationship with their landlord.

In a statement Enterprise chief executive Ted Tuppen said the survey would form part of the company's submission to business secretary Lord Mandelson, who will decide whether to refer the BEC report to the Competition Commission.

Tuppen said: "As part of this process, we have spoken to virtually all our licensees, seeking to get a picture of how they see their relationship with Enterprise Inns.

"Whilst we still have some calls left to make, over 95 per cent of those contacted agreed to take part in our survey.

"The results confirm that, whilst there are always areas for improvement, the vast majority of our licensees are satisfied with the efforts of the Enterprise Inns team."

He added a more formal survey would be carried out over the next few months.

An Enterprise Inn lessee who had taken the survey told The Publican​: "To be honest I have not been impressed with them and as far as I can see they don't do anything for anybody.

"At least with this survey they are starting to address things."