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Venting online: Carlo Platia of Feed It Back highlights that complainants are far more comfortable giving feedback online than in person

What are pub customers’ biggest bugbears and how upset are complainants?

Customer feedback and online reputation specialists Feed it Back and market research firm YouGov have delved into negative online reviews to identify customers’ biggest bugbears and scale the language they use to condemn them.

Operator lets rip at two-star food review

An award-winning north London pub received a two-star Google review because its food tasted like it ‘had been stored in the fridge’.

Signature Brew looks to raise £400,000 for new brewery

Signature Brew has launched a crowdfunding campaign to raise £400,000, which it will use to triple its production capacity and refine some essential back-of-house functions.

Entries for the 2019 Publican Awards now open

Does your business have what it takes to win a Publican Award? Well now’s the time to find out.

Is it time pubs ditched cash?

Long gone are the days of punters with cash-stuffed pockets. The jingle of change is becoming a distant echo of the past and even the humble chip and pin is under attack as more consumers use contactless and smart payment methods. But what does a cashless...

Bierkeller parent company placed into administration

The bar company behind the popular Bierkeller venues has been placed into administration, though its sites will continue to trade as normal.

Have you got what it takes: Estrella Damm Top 50 Gastropubs 2019 launches

Join us in celebrating 10 years of the Estrella Damm Top 50 Gastropubs by entering the special awards now and shouting about the work you put into making your pub one of the best.

What do pubs need to know about the UEFA Nations League?

UEFA’s latest brainchild hopes to make international football more competitive outside of major tournaments and offers pubs the chance to recapture some of the magic from Russia 2018. But what is the UEFA Nations League?

Nominate a supplier for The Morning Advertiser's Readers' Choice Awards 2019

Publicans now have the chance to recommend the best suppliers in the business for the Readers' Choice Awards.

BrewDog the latest brewer to start brewing cask again

Scottish brewer and operator BrewDog has announced it will start putting some of its beers back into cask, 10 years after it stopped.

The Chefs’ Choice Awards are back for 2019

Back by popular demand for a third year, the Chefs’ Choice Awards are returning to set the ingredients kitchen that staff treasure apart from the rest.

Marston’s acquires 15 former M&B pubs from Aprirose

Pub operator and brewer Marston’s has reached an agreement to acquire 15 former Mitchells & Butlers pubs from property investment company Aprirose in a trading update for the year ending 29 September.

My Pub: the Red Lion & Sun, Highgate, north London

Heath Ball has had a busy year, not least because his Red Lion & Sun pub won the John Smith’s Great British Pub of the Year award. Here he explains the secrets of his success

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Neil Morrissey’s success highlights Staffordshire pub opportunities

Three months after a joint refurbishment of The Old Bramshall Inn in Staffordshire with Neil Morrissey Pub Company, Star Pubs & Bars is embarking on a further £3 million investment in the county’s pubs before summer 2019.