The Inspiration for Pub Success Since 1794
Greene King is testing a wide range of artificial intelligence and smart technologies across two managed sites as part of a new programme designed to improve operational efficiency, reduce costs and enhance customer experience.
M&B has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation Richard Whitehouse.
Almost three quarters of hospitality executives feel tech is key to tackling rising costs, fresh data has revealed.
Pubs could be able to accept contactless payments of more than £100 under plans by the Financial Conduct Authority (FCA).
Heartwood Collection has launched its first loyalty app for its Heartwood Inns business.
New agentic AI models have the potential to improve efficiencies at pubs while enhancing customer experiences, one expert has said.
New research has revealed the major pain points for operators as pubs continue to face economic challenges and how to address them.
Publicans are being warned to use more unique passwords and renew them more regularly to avoid hacking by cybercriminals.
The Government has asked businesses to submit evidence of the benefits of solar car parks in the UK.
OPINION
Service is the black-and-white part of providing food and drink in the pub trade.
BIG INTERVIEW
Empowering your staff and having the ability to listen are key aspects to the managerial style employed by Access Hospitality’s Anthony Tattersall.
WiFi insights platform Wireless Social has teamed up with Sky Business in a bid to boost online customer engagement and potentially find what makes customers tick.
FEATURE
Artificial Intelligence – or AI – is increasingly entering our daily lives, often working away in the background without us even realising.
The UK Government is updating the law to allow digital identity services to be used as proof of age when buying alcohol.
Punch Pubs & Co has introduced a new "unique initiative" using Augmented Reality (AR) to bring children's artwork to life.
PubAid has launched a new platform dedicated to celebrating the essential role pubs play as lifelines in their communities to mark World Mental Health Day (Thursday 10 October).
FEATURE - Tech and reservations
Technology is changing the way we work, communicate, socialise and even the way we eat and drink.
Stonegate’s MiXR app has hit 1m downloads and seen £1.8m in points redeemed since it was launched just nine months ago.
Pubs, bars and clubs saw a rise of 4.9% last month (July) – the sector’s highest growth since January.
Pub operator and brewer Greene King has introduced its first super-fast electric vehicle (EV) charging facility.
The Licensed Trade Charity (LTC) has invested in its digital communication resources and launched a brand-new website as well as a new podcast series.
Christmas bookings for the 2024 festive period are already up by more than half (54%) compared to last year, new insight has found.
A major global tech failure left the hospitality industry experiencing uncertainty on Friday 19 July, as card machines, discount codes and apps crashed throughout the sector. Businesses are slowly recovering, however experts warn it may take weeks for...
Consumer spending in pubs, bars and clubs grew by 2.9% in May, new data has revealed.
The Lock In Podcast
Customer service is key to making your business a success, in the season finale, the Lock In takes a closer look at a key aspect that can make or break a pub.
Pubs need to dive headfirst into embracing technology, in particular AI, to “futureproof” themselves and be prepared to fulfil the needs of the next generation of customers.
One in five hospitality guests fail to turn up for a reservation because they booked multiple venues to ensure they would get in somewhere.
Some 91% of hospitality consumers cited a long wait for food or drink and hot food being served cold were their biggest bugbears when eating and drinking out, research has revealed.
The hospitality and leisure sector saw a rise in consumer spending of 4.1% in April, according to new figures.
The nation’s favourite pub has been revealed thanks to new research from insurance provider Simply Business.
FA Cup fixtures, the Six Nations tournament and St Patrick’s Day helped drive a 3.2% rise in consumer spending last month (March) up from 1.1% in February, according to reports.
OPINION
During the past 10 years, we have been trying to get Mother’s Day right and I am still not sure we have.
FEATURE - Technology
Pub operators everywhere are facing challenging times but choosing the right technology solutions can help your business to survive – and even thrive.
Sports fans will be able to watch the Emirates FA Cup from the first round to the final at the pub after TNT Sports secured a four-year screening deal that will start in the 2025-26 season.
Businesses need to be ahead of the game with the new tipping legislation, which is set to come into force this summer.
Access Hospitality, a division of The Access Group, has acquired Wireless Social, the UK’s leading provider of guest wi-fi, analytics and marketing solutions.
Consumer spending at pubs, bars and clubs was up by 7.9% in December, thanks to Christmas parties and gatherings, research has found.
Pubs with rooms website Stay In A Pub has predicted pub accommodation to grow in 2024 after it reported a 50% increase in voucher sales over the Christmas period.
Three in five hospitality leaders plan to invest in new technology solutions in 2024 – with employees being their main area of focus.
Pubs will potentially have the chance to gain extra footfall on the night before Christmas Eve when a huge night of boxing can be screened.
Hospitality is set to benefit from a £12bn boost during the festive period when 40m-plus people eat and drink out as the most popular dates for Christmas parties have been revealed.
Useyourlocal, the UK’s largest online audience of people looking to go to the pub, has joined forces with property website Zoopla to help home-hunters pick a new property based on the proximity to their local pub.
Spending in pubs and bars grew 5.9% in the year to October, data from Barclaycard has revealed.
More than two in five workers in the hospitality sector are considering a career outside the industry despite job satisfaction levels increasing ‘significantly’ during the past 12 months.
Using TV and films to draw customers in at pubs has respectively increased sales and boosted footfall at 87% and 82% of pubs, according to new research.
Some 8% of consumers would be willing to pay more to eat and drink out during peak times, new research has revealed.
Promotional content
In today's environmentally conscious world, reducing energy consumption is not only a noble endeavour but also a smart one, especially for businesses in the hospitality industry.
FEATURE - Technology
Times are tough right now. Pub and bar operators are being hit from all sides with consumers tightening their belts, struggles over recruitment and costs soaring across the board.
Optimism among hospitality bosses has risen for the third quarter in a row despite pressure on consumers’ disposable income.
GREEN INITIATIVE
Solar panels can be a significant investment but what is the process around getting them installed? We’ve spoken with operators who have them in place at their sites to find out their experiences.