Penny Bloodworth of the Wharf Inn, in Fenny Compton, Southam, Warwickshire, decided to change her payment method after Punch announced in September 2010 that it will charge for cash-with-order payments.
Bloodworth said she understands the fees for cash payments because banks charge for the service too, but believes the internet charge is unfair.
“The only way I can avoid being charged is to pay with a debit card, but I only have a £5,000 limit on that, so it is better for me to transfer all of the money online but they’re still charging me £25 plus VAT,” she said.
“They’re trying to argue it’s more work to check their statements than to call me for my debit card number. And I’m not always in a position to pay by debit card when they call. For example if I’m on holiday it’s easier for me to transfer the money using the internet. That charge is also applied when I pay the limit on my debit card and then the additional money by internet transfer.
“It’s an additional expense that seems unnecessary to me. It’s very inconvenient.”
A Punch spokeswoman said: “Licensees are offered the choice of paying via debit card over the phone or online through the Punch Buying Club. There is no charge for using these payment options.
“An administration charge is made when direct cash payments are made into our account, as the payment has to be manually allocated to the licensee’s account.”