BBPA and VisitEngland link-up on access needs for pubs
The new version of VisitEngland’s Access Statement Online Tool has been specifically tailored for pubs and provides detailed guidance on the information that may be needed by people with certain requirements.
Businesses are encouraged to write a general introduction describing their location and to summarise any specific services and facilities suitable for people with access needs.
Information may also cover areas such as pre-arrival, car parking and arrival, bar area and dining area, outdoor area, public toilets, accommodation and future plans for improvement.
Ross Calladine, VisitEngland’s skills, welcome & accessibility manager said:“People with access needs require specific information about a venue in advance in order to be able to make an informed decision about whether an establishment can cater sufficiently for their needs.
“Pubs, like any other tourist venue, should provide as much information to visitors as possible - this will help to enhance the visitor experience and also highlight areas where the business could improve.”
Brigid Simmonds, chief executive, British Beer & Pub Association, said: “We were delighted to work with VisitEngland on this tool. Access Statements are a great way for pubs to ensure customers with any specific access needs have the information they need.
“Whilst it is not always easy for pubs to adapt what are often historic buildings, great service and accurate information are key in ensuring that as many people as possible enjoy Britain’s pubs. This tool will play a valuable role in enhancing pubs as the home of great hospitality in the UK.”
Visit http://www.visitengland.org/busdev/bussupport/access/info/Statements.aspx for more information.
