St Austell Brewery signs deal with CPL Training
The south west brewer and retailer has entered the partnership as part of a two-stage programme to raise service standards in its pubs together with instructing staff on licensing law and statutory requirements.
As part of the partnership CPL’s e-learning suite of online courses will be rolled out across the 25 strong managed estate.
The programme is due to start by the end of October and will be open to the 800 members of staff in the managed house division as well as elements being available to around 250 people employed in the brewery and head office.
Shelley Tookey, company training and development manager at St Austell Brewery, said: “People will have access to around 22 courses, of which some will be mandatory depending on what their job entails. The aim is that every new employee completes their induction and compliance training within six weeks.
"It then depends on their role, but our aim is to have every front-of-house employee trained in the basic requirements of health and safety and food safety. There are no barriers to the number of courses that people can take if they want to develop their career.”
The CPL package will also include face-to-face training and back office services that will allow St Austell Brewery’s managers to track and audit all online training.
The second part of the partnership agreement involves CPL being responsible for administrating APLH exams for people seeking their personal licence qualification. St Austell runs an award-winning training centre which handles between 700 and 800 applications for personal licences - the majority of whoom are from outside the St Austell estate.
David Dasher, managing director of CPL’s e-learning division, said: “St Austell Brewery is renowned for its high levels of staff training and customer satisfaction and we are proud to be involved in helping the company to improve standards further.
"The programme is a significant investment in time and money by the company and shows its commitment to developing careers for members of staff as well as increased customer service.”
