Heineken announces services moving to Poland and 55 job cuts

The company said it is in the process of transferring some of its “day-to-day transactional work”, including invoice processing, credit control, banking reconciliation and supplier payments, to its existing facilities in Poland. It confirmed that order taking and customer services will continue from its service centre in Livingston, Scotland.

A spokesperson said: “[The changes] will enable us to deliver the most value to our customers and to the commercial teams that support them.

“Training has already been completed and we are in the process of transferring credit control accounts to the shared facilities centre.”

It added that the changes will see a reduction of around 55 jobs, mainly at its offices in Livingston, and it would also be recruiting a number of specialist finance posts at its headquarters in Edinburgh.

“We have consulted on the impact of these changes with individuals, and considered their preferences for the future, including redeployment, relocation or early retirement. Compulsory redundancy has only been considered when these other options have been fully explored,” it said.

Heineken added that further changes will be introduced in stages with the aim for them all to be completed by mid-2015. It said the restructure will enable it to respond to recent market changes, make the best use of its global resources, simplify its processes and concentrate investments in its brands.