Zonal launches 'slow service' technology solution

The new management solution has been developed in response to research which found that nearly half of consumers (47%) cited slow food delivery as their biggest bugbear.

Stuart McLean, Zonal’s chief executive, said: “Delays in the kitchen and poor communication between waiting and kitchen teams can leave diners with a bad taste in their mouths.”

The company said that Kitchen iQ provides a comprehensive kitchen and service management solution that delivers visible real-time information to both kitchen and service staff.

The new system can be tailored to the needs of any operation and, as it’s fully integrated with Zonal’s Aztec EPoS software, it completes Zonal’s unique service tool chain.

Personalised​

Once orders are taken, kitchen screens, which can be personalised to the needs of any operation, present the information in a clear and concise format. To further improve efficiency, orders are automatically routed to their correct cooking stations plus warning and alert times set so that the kitchen is fully aware of progress.

Colour coded screens indicate the status of orders and a simple to use multifunctional Bump Bar allows teams to move orders through different stages. As the orders progress, the system will page front of house teams to notify when orders are ready, improving communication.

McLean said: “We have conducted extensive trials and feedback on Kitchen iQ has been extremely positive. In particular, operators welcome the completely integrated nature of this intelligent system that can be tailored to their specific needs and used as a valuable tool to drive efficiency and customer satisfaction.”