Here’s where training can help. For busy managers and assistant managers the trend is towards providing short training episodes that address particular issues and provide a practical understanding of what the manager and other staff need to do, and not do.
Front of house, it is important to get the basics right. Getting managers and other staff to understand, in a practical way, how to manage:
- Orders & deliveries
- Stock control
- Cash control
- Presentation & pricing
- Bar dispense & customer service
- Basic product knowledge
- The perfect serve
Get these basics right and you will ensure you don’t keep money tied-up by over-stocking; that you ensure you make the right overage on your beer; that you minimise staff theft of cash or stock; that your presentation and pricing strategy are attractive and right for your local market; that your customers have a good experience provided by knowledgeable staff who understand your products and know how to serve them.
And getting the basics right ‘back of house’ is equally important. An example is getting a good, basic understanding of the process you should follow when employing staff. Entire textbooks have been written on employment law, but managers need to understand the following:
- How to conduct job interviews and make an offer of employment
- Knowing the ‘right to work in the UK’ regulations
- What should be in a contract of employment
- Understand how to terminate employment
- Understand the fair reasons for dismissing an employee
- Authorised and unauthorised deductions from wages
If you get the basics right you should have an employment road map and avoid the costs associated with employment tribunals and the huge distraction from running your business that dealing with such a tribunal involves!
Paul Chase is director and Head of UK Compliance, CPL Training