Pub’s response to one-star review for its ‘lack of Stella’ goes viral

By Nikkie Sutton

- Last updated on GMT

Social sharing: the pub posted its response to a review on Facebook and Twitter (image credit: Google Maps)
Social sharing: the pub posted its response to a review on Facebook and Twitter (image credit: Google Maps)

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A London pub has had the last laugh after a drinker left a negative review of it for its “lack of Stella” and “hippy crowd”.

The Antelope in Surbiton, south-west London, shared the customer’s review on its Twitter profile and Facebook page.

The Google review from user trace rt said: “Looked okay from the outside. Too many local unknown beers to choose from once inside through.

“No Stella, Kronenberg etc, or any popular global beer. We stayed for one pint and left to a proper pub that that does well-known beers.

“Bit of a hippy/trendy crowd too, which wasn't impressive. Also bar man far too enthusiastic about selection of beers.”

Social sharing

The pub quoted the review on its Twitter page and said: “Happy to be a one-star pub if this person’s idea of a five-star pub is anything to go by,” followed by a laughing/crying emoji.

The post has been retweeted 874 times, liked 3,400 times and has 197 replies including one user who said: “Too enthusiastic?! No such thing. This business doesn’t work unless your staff are enthusiastic about their product.”

Another said: “Sounds like you’re a great pub, all the elements we love, what is the matter with some people?”

A fellow Twitter user supported the pub and said: “Yup, you’re my kind of one-star pub – it is frightening how brainwashed some of the public has become that he doesn’t even know what he is missing.”

On the pub’s Facebook page, the post was shared 117 times, liked 468 times and loved 39 times.


Some 310 Facebook users reacted to the post with a laughing face and two with a shocked face.

Users also showed their support on this social network with comments such as: “Hilarious!!! To be fair I really wanna (sic) go to this pub now!!!!”

Another said: “Luckily he is right! Thank heavens you don’t sell ‘global well-known’ stuff that’s why this is our go to local place twice a week.

“And thanks for the enthusiastic staff members too… yep he is right they are nice, helpful and knowledgeable behind the bar. And got style in music plus chef is excellent.”

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