Great British Pub of the Year 2018 hits back at ‘boring’ review

By Nikkie Thatcher

- Last updated on GMT

Award-winning pub: the Red Lion & Sun was awarded the title of best pub in the country in 2018
Award-winning pub: the Red Lion & Sun was awarded the title of best pub in the country in 2018

Related tags: Pub

Licensee of the Red Lion & Sun in Highgate, north London, has responded to a one-star Google review that labelled the pub ‘boring’.

The pub took the title of the John Smith’s Great British Pub of the Year in 2018, also scooping Best for Wine at the competition.

Seasoned operator Heath Ball was praised by judges for running a pub that ticked all the right boxes, from its food and drink offer, through to its emphasis on superb service, all within a simple but attractive pub setting.

Title to hold

The Google review from Joe Marshall said: “The most boring pub in north London. Rude staff, dirty glasses.”

Licensee Ball hit back at the comments and suggested the reviewer wasn’t a “pub person”.

He replied: “Dear Joe. What a title to hold ‘the most boring pub in north London’.

“I’m sorry if my staff were rude, which is a rare complaint. We’re quite proud of how clean our glasses are. We salt our water softener twice a week to remove limescale from the water, we make sure our machine is taking on the chemicals by marking the bottles to monitor usage.”

Tad boring

He added: “We clean the machine daily and check glasses before pouring a drink. We have a five-star (the highest rating) health rating from the council.

“I took the time to read your other reviews. I must say, who has the time to review Tube stations and garden centres? Hardly an exciting read, a tad boring if I’m honest.

“You give pubs a hard time in all your reviews. Maybe you’re not a pub person? Or maybe you just like being angry?

“I’m not psychiatrist but maybe you need to chat with someone and find out what’s really eating you. Enjoy the Tube stations and garden centres. All the best. Heath.”

Related topics: Marketing

Related news

Show more

Spotlight

Follow us

Pub Trade Guides

View more

FREE EMAIL NEWSLETTER

Subscribe to The Morning Advertiser

The definitive voice for the pub trade

Get the latest news, analysis and insights from the uk pub sector straight to your inbox!