According to exclusive research from MCA – which provides news and insight to the eating and drinking out industry – the proportion of UK adults using foodservice delivery at least every two to three months is up 4% to 30.1 million active users.
No sign of slowing
The insight, from MCA’s exclusive UK Foodservice Delivery Market Report 2019/20, was a result of more than 4,500 online consumer surveys.
MCA & HIM head of insight Blonnie Walsh said: “With strong growth forecast for the next three years, foodservice delivery is showing no sign of slowing.
“We predict the strongest growth to come from branded fast-food chains, both traditional and contemporary, as more operators embrace the burgeoning demand for more consumer convenience across a wider store estate."
Where the challenge lies
On top of that, 54% of consumers either agree or strongly agree that foodservice delivery makes them less likely to cook at home and 52% say it makes them less likely to have a meal in a restaurant.
Walsh continued: “For restaurant operators the challenge lies with embracing the opportunities that delivery offers while at the same time doing more to enhance the quality of consumers’ on-premise experiences.”