Training must not be neglected for a safe reopening

Speaking as part of our May MA500 series, Jamie Campbell, chief operating officer of CPL Learning, said he recognised that for most operators, simply getting open again was their biggest concern, and while training might not be at the top of the agenda, they needed to ensure both staff and customers were safe.

He said: “People might not have traded for anywhere from three to six months, and that’s a significant amount of time to not be doing the kind of things they used to do every day.”

Refresher training

He said there was definitely a case for operators to ensure they and their teams were refreshing training on areas like compliance.

There is a strong case for operators to be “demonstrably compliant” he added. “It’s not just enough to be compliant in the sense of being confident that team members can do things, it has to be demonstrable. Also in areas like enhanced areas of hygiene that we’ve never had to consider.”

For more on this topic and how training is innovating in the face of the crisis, watch the video interview with Campbell above.