After Initially advising landlords and pub managers on shutting down and maintaining equipment during closure, Innserve, on the lead up to ‘Super Saturday’, worked in conjunction with customers to produce comprehensive re-start guides – which have already been accessed over 20,000 times.
Innserve’s team was also on hand for landlords and managers, so they were ready to serve the perfect pint, providing advice and support on:
- How to re-start dispense systems via diagnostic guidance
- Undertaking thorough line cleaning, using brewery recommended beer line cleaning chemicals and ensuring the lines were rinsed to a neutral pH level
- Preparing the lines for service, by connecting them to the beer and switching on the remote coolers, allowing temperatures to stabilise
- Blowing lines to air, pulling water through each line until in air.
Once opened, what started out to be a slow week quickly accelerated, leading to double the activity usually expected, in turn resulting in Innserve experiencing their highest levels of activity in history.
A total of 8,500 telephone calls were received and over 5,000 service calls were completed from customers during the course of the week. In addition, the team provided guidance and support to 30,000 outlets on the ullage process.
Steve Lakin, National Customer Relationship Manager at Innserve said, “While adapting to new ways of working to rapidly resolve customer issues, our customer services and field teams have gone above and beyond, working long hours to support our customers. We truly have ripped up the rule book to support the industry in its time of need.”
For more information about Innserve visit www.innserveltd.co.uk.