Shield Safety’s Rob Easton reveals what operators need to know if there’s a food-related problem while National Pubwatch’s Steve Baker and ASB Help’s Mark Johnson discuss anti-social behaviour.
Poppleston Allen’s Joe Harvey gives advice on what to do if operators find themselves facing a licensing review and PR guru Charles Tattersall of City Press outlines how to handle challenges from a PR point of view.
Elsewhere, Beccy Webster of the Gelding Inn, Nottinghamshire found herself in a crisis of her own making when she ran a promotion to give away pints whenever Nottingham Forest scored in a recent match.
We hear all about what happened when the game ended 7-0 to Forest.
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