This includes offering comprehensive training, strong staff motivation and benefits, and a meaningful career path/development structure for employees.
This year’s finalists are:
Anglian Country Inns
Anglian Country Inns is a family-run business that has been in operation for close to 30 years with 10 unique venues across East Anglia and the surrounding areas.
The offer at its pubs includes great food, beers from local and national brewers, cocktails and live music.
More than central to what customers can find when visiting is great staff who are well looked after.
A 12-week onboarding programme helps employees absorb the culture and ethos of the business with a clear structure no matter what level staff are.
Benefits are great too and they range from discounts when eating and drinking at the operator’s sites to ‘Happy Cheques’ for a going above and beyond in the pursuit of ensuring customers have an amazing experience.
Engagement with team members is high and takes place in the form of a multitude of channels.
Keeping staff happy and motivated means the customer is satisfied too and Anglian Country Inns is well aware of this circular behaviour.
Longbow Venues
Longbow Venues operates beautiful sites around the Peak District so the location settings are simply glorious.
Accommodation and food are key leading elements of this business’s offer coupled with great staff and amazing service.
Employees are well treated and the fact Longbow Venues has been recognised in the Sunday Times Best Places to Work list speaks volumes.
Clear career pathways are set out in what is known as The Longbow Way and promotions are plentiful with the company targeting internal elevation.
Support along the way, training & development, recognition and good pay are the norm with long service awards to shout out.
Communications are varied from the WhatsUpp system to the GetFlip app, everyone knows what they are doing and what their targets are to assure progression and development with external training opportunities offered as well.
Giving employees Christmas Day off reflects the Longbow ethos of ‘people over profits’ and is just one way the company demonstrates this.
