The new website provides tied tenants with resources and aims to provide a clearer understanding of the pubs code and the independent role of the PCA.
Views from tied tenants and other industry representatives were collected in order to inform the requirements for the new website.
The PCA is responsible for enforcing the pubs code, a law that protects the rights of tied pub tenants of the six largest pub companies in England and Wales – Admiral, Greene King, Marston’s, Punch Pubs, Star Pubs and Stonegate.
New brand identity
According to the PCA, tied pub tenants will be able to find its suite of accessible factsheets, which will provide advice from the very beginning of their tenancy before agreements are signed, through their tenancy and to the end of their term.
Visitors to the website will also be able to access information, including published arbitration awards.
As part of the launch, the PCA has created a new brand identity, with a new logo, which it says is to “further cement its independence” and help the PCA be more visible in the industry.
PCA Fiona Dickie said: “It is vital tied tenants are able to understand their rights under the pubs code and they can easily access business critical information in a simple, digestible format.
“We have listened to their feedback to create a fit-for-purpose, new resource. This is more than just a new, bright look for the PCA. It is paramount that we not only have a website that gives tied tenants better support, but one which demonstrates the independence of the PCA’s arbitration service, offering binding dispute resolution for pubs code disputes.”
Right resources
Dickie added that in order for PCA to do its job effectively, it must be at the heart of the tied pub trade and have the trust of tied tenants to work independently of the pub companies and government.
She added: “I spend as much time as possible out and about, including at trade shows, discussing the impact of the code and its effectiveness with tied tenants and licensees, industry leaders and pub-owning businesses.
“But ultimately, having the right resources accessible in an instant on phones, tablets and laptops is one of the best ways we can help tied tenants understand how the pubs code protects them.”
The PCA’s current presence on www.gov.uk will remain live to host transparency information such as corporate reports.
