Under the agreement the managers are responsible for running the pub operation and employing their own staff.
Star is launching the new scheme to help these operators address mental health issues in their teams and reduce staff absences and turnover.
The half-day interactive certified courses will be available to over 200 of its managed operators along with a digital workbook and resources.
Mental health issues
The courses are designed to help Just Add Talent pub operators spot any of their staff suffering from mental health issues, such as stress, anxiety, and depression.
It will enable them to start a conversation about their mental health and provide ongoing practical support.
Mick Howard, operations director, said: “There’s a mental health crisis in the population generally, exacerbated by the aftermath of the pandemic, the cost-of-living crisis and the turbulent times in which we’re living.
“Hospitality workers are in the frontline, having the added pressure of interacting with stressed members of the public.”
Staff absences
Howard highlighted a poll conducted in this month (April) among its own managed operators which revealed that 88% of respondents said they worked with staff that they believed suffer from poor mental health and 64% had seen staff absences due to mental health issues.
He added: “Mental Health Awareness Week is coming up in May and is the perfect opportunity for operators to naturally raise the subject with their teams.
“The free coaching and guidance that we are providing will give them the skills and confidence they need to address what can be a difficult and sensitive issue.
“There’s a business benefit, too. In a customer-facing industry, happy staff are critical to creating an enjoyable customer experience.”
