Until mid-March, independent research company Ipsos will contact around 1,200 tied tenants in England and Wales, representing about 15% of all tied tenants across the six regulated pub companies - Admiral Taverns, Greene King Marston’s, Punch Pubs, Star Pubs and Stonegate.
Results from the Annual Tied Tenant Survey will be published on the PCA’s website later this year (early June).
The research aims to explore key aspects of tenants’ relationship with pub companies as well as their awareness and understanding of their pubs code rights.
Previous findings
Last year’s results found Admiral Taverns and Greene King led the way with 79% and 78% overall tenant satisfaction respectively.
However, satisfaction levels for tenants of Stonegate was at 43% - down four points from the previous year.
Furthermore, Star Pubs improved the most with a satisfaction rate of 70% - a rise from 55% in 2023 over two years.
Overall, six in 10 (61%) of tied tenants reported being satisfied with their pub company relationship.
Work to do
Moreover, 2025 also saw the PCA publish detailed data tables for each pub company, aiming to offer greater transparency.
PCA Fiona Dickie highlighted the findings of last year’s survey and called for those tenants invited to complete it to do so.
She said: “The 2025 survey showed progress but there’s still work to do. Repairs continue t be a challenge and while 68% of tenants understood the process for how their pub company deals with repairs it is responsible for, only 45% were satisfied with how those repairs were handled.
“Prompt resolution of problems and clear communication drive tenant satisfaction here. On a positive note, overall awareness of the pubs code is high, with a rise from 78% in 2024 to 84% in 2025.
“Your voice matters. By taking part, you help shape the future of the pubs industry and ensure tenants’ rights remain front and centre.”
