Last year, a survey of 350 hospitality staff by PPL/PRS found workers were experiencing poor mental health as a direct result of unmanaged stress in their job, preventing them from relaxing as well as causing anxiety and sleep problems.
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Moreover, a study conducted by Hospitality Action in 2025 also found half of respondents felt they had a poor work/life balance. Of those, two in three (62%) junior employees thought burnout was part of the job.
To mark Mental Health Awareness Week (Monday 11 to Sunday 17 May 2026), The Morning Advertiser (The MA) has highlighted sources of mental health support available to hospitality workers.
Licensed Trade Charity (LTC)
Founded in 1793, the Licensed Trade Charity supports people working in the licensed hospitality sector across the UK with practical, emotional and financial wellbeing services.
The charity provides confidential mental health support, counselling, financial assistance, training and advice for hospitality workers and their families at every stage of their careers.
Through its wellbeing programmes and industry partnerships, the organisation aims to improve resilience, reduce stigma around mental health and ensure hospitality professionals can access help when they need it most.
Free 24/7 helpline: 0808 801 0550
Email: enquiries@ltcharity.org.uk
You can also access a live chat via the LTC’s Wellbeing Platform here.
Only a Pavement Away (OAPA)
Only A Pavement Away helps people facing homelessness, prison leavers and veterans rebuild their lives through employment opportunities in the hospitality sector.
Working in partnership with hospitality businesses, the organisation connects candidates with training, mentoring and long-term career pathways, while also supporting wellbeing, confidence and social inclusion.
By creating sustainable routes into work, the charity helps address both staff shortages in hospitality and the wider mental health and wellbeing challenges linked to unemployment and social isolation.
Email: enquiries@onlyapavementaway.co.uk
- More information can be found here
Hospitality Action
Hospitality Action provides vital support to people working across the sector experiencing hardship, stress or mental health challenges.
The organisation offers confidential helplines, counselling, financial assistance and wellbeing resources to hospitality workers and their families, alongside crisis support during times of illness, bereavement or financial difficulty.
Through its ongoing wellbeing initiatives and industry partnerships, Hospitality Action works to improve mental health awareness and ensure hospitality professionals can access practical and emotional support.
24/7 helpline: 0808 802 0282
E-mail: info@hospitalityaction.org.uk
Springboard
The Springboard Charity is dedicated to promoting careers in hospitality, leisure and tourism while helping people of all backgrounds build sustainable futures in the sector.
Through employability programmes, training, mentoring and career initiatives, the organisation supports young people, unemployed individuals and those facing barriers to work, while also championing wellbeing, inclusion and long-term career development.
By connecting talent with industry opportunities, Springboard helps strengthen the hospitality workforce and support the wellbeing of people working within it.
E-mail:info@springboarduk.org.uk
Burnt Chef
The Burnt Chef Project is a global organisation focused on improving mental health support and reducing stigma within the hospitality industry.
Through training, awareness campaigns, wellbeing resources and confidential support services, the organisation helps hospitality professionals address challenges including stress, anxiety, burnout and depression.
Working closely with operators, employers and industry partners, Burnt Chef aims to create healthier workplace cultures and encourage open conversations around mental wellbeing across the sector.
UK support service: 0800243458
- Further contact information can be found here
British Institute of Innkeeping (BII)
The BII is a membership organisation and trade body for the licensed hospitality sector, supporting pub operators, managers and hospitality businesses across the UK through training, professional development, business advice and wellbeing initiatives.
Alongside championing industry standards and career progression, the organisation provides guidance and support on mental health, resilience and workplace wellbeing, helping hospitality professionals build healthier and more sustainable working environments.
Tel: 01276 684 449
Email: membership@bii.org
- More information and direct helplines can be found here
Drinks Trust
The Drinks Trust provides financial, practical and wellbeing support to people working across the UK drinks sector.
The organisation offers confidential mental health services, counselling, financial assistance, education and career development programmes to help individuals navigate personal and professional challenges.
Through its wellbeing initiatives and industry partnerships, the Drinks Trust works to promote healthier working environments and ensure drinks industry professionals can access support.
Tel: 0800 915 4610
Email: supportline@drinkstrust.org.uk
WhatsApp: 07418 360 780
- More information can be found here
Be Inclusive Hospitality
Be Inclusive Hospitality aims to create a more inclusive and accessible hospitality industry for people from underrepresented backgrounds.
Through mentoring, education, community programmes and industry partnerships, the organisation supports career development, wellbeing and representation across the sector.
By championing diversity, fostering supportive networks and addressing barriers to progression, Be Inclusive Hospitality helps promote healthier workplace cultures and improved wellbeing within hospitality.
Tel: 02081500009
Email: contact@bihospitality.co.uk
Hospitality Health (Scotland)
Hospitality Health is a Scottish charity supporting people working in hospitality who are experiencing mental health challenges, financial hardship or personal difficulties.
The organisation provides confidential wellbeing support, counselling access, financial assistance and practical guidance to hospitality professionals across Scotland, helping individuals navigate periods of stress, crisis or uncertainty.
Through industry partnerships and awareness initiatives, Hospitality Health works to improve mental wellbeing and ensure hospitality workers can access timely and compassionate support.
Email: enquiries@hospitalityhealth.org.uk
