Back to basics: Are they getting satisfaction?
Customer satisfaction is less touchy-feely and more scientific than we might think. It is key to business success and should be a principal...
Archives for September 19, 2006
Better food will help with the effects of a smoking ban
Better quality food and a more diverse menu will help pubs combat the "assault" of the smoking ban and licensing reform, according to a new report...
Trade says Welsh Assembly should think again
Leading trade bodies accuse the Welsh Assembly of not 'thinking through' its early smoke ban announcement. NEW COMMENT
Pubs should pay more says ALG
The Association of London Government (ALG) wants pubs, bars and late-night clubs to pay more for their licence fees than other venues. NEW COMMENT
Trade becomes scapegoat for underage excessive drinking
A NEW battle is raging against the licensed trade - as pubs and drinks companies are once again finding themselves the scapegoats for young people...
Doorman loses licence because of CCTV evidence
The Security Industry Authority (SIA) has, for the first time, revoked a doorman's SIA licence despite the absence of a criminal conviction.