Get a grip on gripes
If your staff can deal with complaints as soon as they arise, then you should be able to send your customers away as happy advocates of your business, Phil Mellows reports.
Archives for July 5, 2011
Brains redesigns cask ale packaging
Welsh brewer Brains has redesigned the packaging on its cask ale range for the first time in nearly 10 years. The re-brand forms part of the...
MP accuses pubcos of 'misleading'
Pubcos were accused of misleading tenants by a leading MP sitting on the committee investigating the beer tie. Brian Binley is the only MP to have...
Anglia buys Old Cannon Brewery
Anglia Pub Company, the group led by ex-Punch business development manager Garry Clark, has taken on its sixth site in East Anglia — the Old Cannon...
Hosts get more time for energy changes
Licensees have been given yet more time to adhere to new regulations to advertise a full energy-efficiency certificate for their pub on all marketing...
Orchid opens 11th Dragon site
The Orchid Group has reopened its 11th Dragon site, a traditional pub with a Thai restaurant in Essex. The Rayleigh Lodge in Rayleigh formerly...
BISC: Pubcos have embraced codes of practice
The BII's chief executive Neil Robertson agreed that pubcos have embraced the new codes of practice, although he said some smaller companies "found...
Winning back trust in the tenanted trade
The question of trust cuts to the heart of the tension between tenants and the larger pubcos in recent years, writes The PMA Team.
'Big egos' have caused damage
The boss of a tenanted pub company has launched a passionate defence of the community local — and criticised the "big egos" that have caused damage...