For the first time, Admiral, Greene King, Marston’s, Punch, Star Pubs and Stonegate have been given company-specific performance tables, offering visibility into how tenants across their estates feel about key areas of their business relationship.
The new dataset forms part of the PCA’s 2025 Annual Tied Tenants Survey and breaks down responses by pub company and tenant type.
‘Benchmark performance’
The PCA said the aim is to help pub companies “benchmark performance, identify where improvements are needed and strengthen tied relationships”, while also giving tied tenants clearer insight and greater transparency.
PCA Fiona Dickie said the regulator had “gone further than ever before” with the expanded release.
“This gives the pub companies valuable and detailed insights on which to benchmark themselves and strive for improvements in how they manage their tied relationships, and this is good for tenants,” she said.
Dickie added: “Tenant confidentiality has been carefully protected, and I would urge tied tenants to take the time to give us their views when the next survey launches in January 2026.”
Key findings
Headline figures released in June showed overall satisfaction stable at 61%, though performance varied sharply between companies. The newly published tables now allow operators to drill into their own tenant feedback in far more detail.
Key 2025 findings include:
- Seven in ten tenants said they were satisfied with their BDM relationship overall, but only 59% were happy with their current pub agreement
- Awareness of the Code Compliance Officer (CCO) has increased significantly, rising from 25% in 2023 to 46% in 2025
- Eight in ten tenants found information shared before signing their agreement useful, while 54% said the same of their sustainable business plan
- Four in ten tenants have negotiated rent within the past two years, with a clear majority satisfied with the information they received – though one in five were not
- Repairs remain a sticking point. While 45% were satisfied with how their pub company deals with repair responsibilities, 41% were dissatisfied
The PCA said the new company-level data will support improvement by allowing each pubco to pinpoint where satisfaction diverges across different types of tenants and agreements.
The PCA hopes the increased transparency will help improve tied relationships across the regulated sector. The regulator will survey 1,200 tied tenants again in January 2026.
